Job Details
Job Summary:
Responsibilities:
As a Venue IT Support Representative, the successful candidate will
* Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.
* Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.
* Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology
* Be the onsite contact and provide guided access for visiting IT service or support providers
* Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on "day of show."
* Provide proactive "day of show" IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.
* Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.
* Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
* Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.
* Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.
Requirements:
* Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred
* Strong communication skills (oral and written) paired with a professional communication style
* Self-motivated, capable of independent reasoning and troubleshooting
* Highly organized and strong attention to detail
* Must be a reliable and dependable team player with ability to work independently and under little supervision
* Must be able to adapt to a constantly changing and at times stressful work environment
* Must possess a valid driver's license, access to a reliable vehicle, and a clean driving record
* This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role.