Job Details
** Front Desk Clerk - Full Time (3 PM-11PM)**
**Job Category****:** Hospitality **Requisition Number****:** FRONT001989 Showing 1 location **Job Details**
**Description**
**US: The Embassy Suites Nashville at Vanderbilt, managed by Moody National Management LP, is looking for a Customer Service Focused Front Desk Agent to join our team for the 3P****M - 11PM shift.**
**YOU: You build genuine and authentic connections with every guest, either for one day or sometimes a lifetime. You can instantly build rapport and make a difference in someones life in just one interaction.**
**ALSO: For full-time associates we offer competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.**
**MOST IMPORTANTLY: We are offering career opportunities, not just jobs.** **If you are scared, or feel you dont have the qualifications, apply anyway! We dont hire off of key words. We hire real living people who have voices and we want to hear. If you are smart you can learn what you need. In addition, if you want to start a career in hospitality we will train the right person!**
**LAST THING: Dont ignore this opportunity. Apply Now!**
**The Embassy Suites Nashville at Vanderbilt, managed by Moody National Hospitality Management, is looking for a Full Time Front Desk Clerk to join our team for the 7 AM - 3 PM shift. The ideal candidate would also be available to work afternoon or evening shifts when needed. We offer competitive pay, flexible scheduling opportunities, and a fun, challenging work environment.**
**The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.**
**Essential Functions:**
* Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
* Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
* Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
* Accurately complete any logs/reports as specified by management.
* Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
* Other duties as assigned.
**Job Specifications:**
Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
Excellent interpersonal, written/verbal communication and telephone etiquette skills.
Hotel Front Desk experience preferred, Hilton OnQ experience is a plus
Excellent command of the English language; second language proficiency desirable.
Excellent time management skills and ability to multi-task and prioritize work
Excellent written and verbal communication skills
Exceptional problem solving skills
Ability to maintain customer focus
Excellent organizational and planning skills
Ability to work well in a team environment
Ability to follow corporate standards and procedures
**Work Environment:**
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This position works indoors.
**Skills**
**Preferred**
**Multitasking** *Intermediate* **Planning & Organizing** *Intermediate* **Communication** *Expert* **Teamwork** *Intermediate* **Customer Service** *Advanced* **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Education**
**Preferred**
High School Diploma / GED or better.
**Experience**