Job Details
The Customer Service Agent is responsible for answering a multi-line telephone, triaging calls, scheduling appointments, and taking messages. The Customer Service Agent serves as a liaison between the caller and medical support or other staff to facilitate the smooth running of the healthcare environment and promote the delivery of quality patient care. Duties and Responsibilities: Answers multi-line telephone promptly, and in a polite and professional manner. Schedules patient appointments correctly, being certain to review appointment date, time, location, and provider name with caller. Informs caller of items to bring to appointment. Reminds caller of cancellation/no-show policy and to arrive at appointment 15-30 minutes early for paperwork completion. Obtains accurate, pertinent patient demographic information and updates in computer system as necessary. Provides a patient- focused service and a positive impression of the organization to patients or other individuals who call into ...Customer Service, Customer Service Representative, Agent, Computer, Patient Care, Strength, Retail, Healthcare