Job Details
This is a 40 hr/week M-F onsite position based out of our Memphis area rental facility: (5630 Meltech Boulevard, Memphis, TN 38118)
Pave the way to greater career opportunities at XTRA Lease!
XTRA Lease is the leader in the semi-trailer rental industry in North America. We re not truckers, but we re proud to support the transportation industry. For more than 50 years, our team has focused on providing the box to trucking companies that supply manufacturing plants, grocery stores, and distribution centers with the products used in daily life. And as a subsidiary of Berkshire Hathaway, we have the financial backing to support our customers, and give our employees a level of stability that s hard to beat.
We are currently seeking talented customer service leaders who are open to a mobile career path and ready to build their skillset as a business manager through our Operations Management Trainee position.
What makes our Operations Management Trainee position unique?
- Growth Opportunity- as an OMT, you'll receive training and mentorship to prepare you for future internal growth opportunity into a management-level position at one of our other 46 nationwide rental locations (usually within the first 1-3 years of employment, including increased base pay, opportunity to earn bonuses, and continued opportunity for career growth.) You don't need to be a trailer expert when you start- we'll teach you!
- Not a typical "desk job"- while some of your duties are administrative, you will also spend time outdoors and in our service lot inspecting trailers and communicating with customers.
- Consistent Monday-Friday schedule
- Opportunity to earn commission in addition to base rate
- Competitive Benefits package including medical, dental, vision, life, disability, and 401k retirement savings
- Tuition Assistance for pursuing further education (up to $7k / year)
As an Operations Management Trainee your typical day would include:
- Serving customers like PepsiCo and FedEx when they need trailers, helping to determine their equipment needs, and explaining all of our trailer-rental options.
- Inspecting trailers using a hand-held device which includes checking for damage or equipment problems inside and underneath the trailer.
- Managing customer accounts including helping with credit and collections.
- Verifying customer insurance coverage.
- Assigning repair work to vendors and XTRA Lease trailer mechanics.
- Using technology to perform inventories, manage equipment, and other operational tasks.
- Completing training assignments to prepare you for your next role as an Operations Manager, in charge of customer service and employee supervision at your own rental branch.
- Occasional paid travel to include:
-Weeklong trip to St. Louis MO as part of our semiannual New Employee Orientation, complete with teambuilding activities and seminars covering XTRA's role in the supply chain.
-At least one visit to another of our nationwide rental branches for cross-training and performance evaluation opportunity.
Job Requirements
- Bachelor's degree or equivalent experience required
- 1-2 years of customer service experience
- Willing to relocate upon promotion into an Operations Manager role (once fully trained, usually between 1-3 years of hire. Relocation assistance is provided as most of our Managers are promoted out-of-state to one of our other 46 nationwide branch locations.)
- Leadership or supervisory experience preferred.
Skills you'll need to succeed at XTRA Lease:
- Strong analytical and decision-making skills.
- Strong organization skills; including the ability to multitask and prioritize work.
- Strong customer service skills; including the ability to handle customer complaints and resolve issues to ensure a satisfactory resolution.
- Ability to facilitate difficult conversations through performance discussions with vendors.
- Management and leadership qualities; including ability to train, and develop skills of lower level employees.
- Ability to recognize opportunities for process improvement and recommend possible solutions.
The people who succeed as Operations Management Trainees with XTRA are self-motivated, critical-thinking, and conscientious. They have a strong work ethic and enjoy new challenges. It s also important for you to have excellent verbal and written communication skills. You will receive on-the-job training in all aspects of our business followed by ongoing safety training and certifications. Since we prefer to promote from within, you ll also receive mentoring to prepare for the next level of your career as an Operations Manager. Your hard work and professional dedication will earn rewards of a competitive compensation package that includes full benefits.
Visit xtralease.com/careers to learn more about your career journey with XTRA Lease!
Note: Positions with XTRA Lease are contingent upon HR approval of a pre-employment background screening, including but not limited to verification of candidates' employment and education history as outlined on a candidate's resume and prescreening questionnaire.