Job Details
job summary:
A Customer Service Representative is needed for one of the world's largest suppliers of aerospace and defense products in the Lenexa, KS area. The Customer Service Representative is responsible for overall customer account management which includes purchase order management, forecast input, pricing review, open order review and management, contract review, returns processing and any other activities related to resolving customer issues.
location: Lenexa, Kansas
job type: Contract
salary: $32.14 - 41.44 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
- Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file).
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer contacts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Manage large amounts of incoming phone calls and emails from internal and external customers.
- Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts.
- Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.
Desired Skills:
- Proven customer support experience or experience as a Client Service Representative.
- strong sense of urgency and ability to prioritize competing tasks.
- Exceptional written and oral communication skills.
- Able to anticipate needs and shows initiative.
- Aerospace industry experience, preferred.
- Project Management experience working in cross functional teams, preferred.
- SAP knowledge and experience is a plus.
- Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.).
qualifications:
- Experience level: Experienced
- Education: Bachelors
skills:
SAP
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.