Job Details
Benefits:
- Competitive salary
- Employee discounts
- Free food & snacks
- Free uniforms
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members prospective members and guests. You will also be responsible for closing that days shift for that business day as well as creating an accurate bank deposit.
Responsibilities
The Overnight Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests
You will also be responsible for closing that days shift for that business day and maintaining the cleanliness standards of the club
Follow the 10/5 Rule: Intentionally acknowledge anyone within 5 feet whether they're coming in/leaving the Club, out on the floor, or up at the Front Desk
Conduct accurate Tours and Info. Calls for Prospects through memorization of specific scripts
Handle all Front Desk activities, including: -Personalized check-ins for every Member, Guest, and Prospect
Address security issues with check-ins (such as no photo on file) and overdue balances
Answer phones in a friendly manner and assist with a variety of questions
Take Prospects and Guests on tours, educate on membership options, and get them signed up. -Facilitate updates to Member accounts, such as updating billing information or rewriting an agreement
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
Operate tanning booths and other amenities for Black Card Members
Assist in maintaining the cleanliness of all aspects of the club
Communicate and coordinate with the day shift and overnight support positions to ensure seamless club operations
Continual standing and walking during shift
Will encounter cleaning agents during shift
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.