The Reservation Specialist is responsible for receiving inbound reservation calls and active follow-up on reservation inquiries via email or outbound calls to drive sales so team goals and KPIs are achieved. The Reservation Specialist will continually ensure standards of processes are followed and that the overall customer experience remains a top priority. Reservations Specialists must manage their time effectively in a fun, fast-paced sales-driven environment to ensure all follow-up is performed in a professional and timely manner. ESSENTIAL FUNCTIONS:Receives and responds to inquiries from potential guest via phone calls and email using the benefits of properties to sell and provide the guest the best options for their stay; to include Outbound Sales activities. Provides accurate notes, calls, and conversations in sales leads and reservations to comply with accuracy expectations daily, weekly, and monthly. Provides concierge services, with general knowledge of the city including re...Reservation, Customer Experience, Reservations, Hospitality, Sales, Retail, Property Management
Finger Lakes Premier Properties
07/09/2024
Penn Yan,NY