Job Details
Description
GENERAL POSITION SUMMARY:
This is an administrative support position for the Starkville Police Department. This position performs emergency and non-emergency dispatch for police personnel and operates the communications center through the use of radio, telephone and other communication equipment. This job requires extensive contact with the public.
ESSENTIAL JOB FUNCTIONS:
- Receives non-emergency and emergency calls form the public requesting law enforcement services; determine nature, location and priority of emergency.
- Maintains contact with all police units; maintains status and location of police units and a daily log of all field calls and units dispatched.
- Monitors all communications related to performance of Police functions.
- Conducts national computer checks for registrations, driver's licenses, wanted persons, firearms and materials; conducts criminal history checks and transmits all information to the requesting officer.
- Receives and forwards non-emergency calls to proper personnel or departments.
- Communicates with walk-ins and provides general information or referrals as needed.
- Prepares files and maintains custody of reports, records and the proper handling of funds.
KNOWLEDGE, SKILLS AND ABILITIES: - Knowledge of standard office practices and procedures.
- Knowledge of general municipal agency operations and organizations.
- Knowledge of computers and applicable software for state and national networks.
- Knowledge of records management policies, procedures, and processes.
- Ability to communicate, both orally and in writing.
- Ability to disseminate information in a timely and accurate manner.
- Ability to prioritize and organize work.
- Ability to work on multiple tasks at one time.
- Ability to interact with the public and provide information in a polite and efficient manner both in person and on the telephone.
- Ability to speak clearly and concisely on a telephone.
- Ability to listen to others for understanding their needs and situation.
- Must maintain confidentiality on department related items.