Job Details
DescriptionThe training for this position will be off-site, 8 days in Seattle or 15 days in Orlando, depending on the contract you are hired for.Part-Time and Full-Time AvailableINTRODUCTIONInterested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!Perks of the job:401(k)401(k) matchingDental insuranceHealth insuranceLife insuranceVision insurancePaid time offGrowth potential*Part-time benefits could varyWHY WORK FOR PRIMEFLIGHT?We are committed to being a leading provider of commercial services within the aviation industryOur teams focus on maintaining a positive working environment and treating all team members with respectWith more than 200 locations across the world, we offer opportunities for career progressionEnjoy a competitive pay scaleABOUT USWe perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!Job DescriptionOur Customer Service Agent plays a vital role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. Additionally, you will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.WHAT IT S LIKE TO WORK AS A CUSTOMER SERVICE AGENTYou like working as a team, toward a common goalEnjoy working with internal and external customers worldwideGreet and assist passengers at the airport with check-in, boarding, and general inquiriesProvide accurate information on flight schedules, gate assignments, and airport servicesHandle passenger check-in and baggage processing efficiently and courteouslyAssist passengers with self-service kiosks and online check-in proceduresResolve customer issues and complaints in a professional and timely mannerOffer assistance to passengers with special needs, including unaccompanied minors and travelers with disabilitiesMake announcements and keep passengers informed about flight changes and boarding timesYou have a great attention to detailWilling to go that extra mileYou enjoy working with a team or individually to accomplish your tasksLike to build long term relationships with your customersPhysical activity may include:Stand and walk for extended periods of timeAbility to lift 70 pounds or moreBe able to hear and respond to the spoken voice and to audible alarms generated by terminal environmentClose vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)QualificationsMinimum age of 18 years old1 year of customer service experienceComfortable working with computers, mobile devices, and tabletsAbility to pass a drug screenEligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their A game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.