Job Details
WHAT YOU'LL DO
Looking for a professional individual to represent the first point of contact with our guests and handle all stages of their stay.
RESPONSIBILITIES
* Responsible for the efficient and courteous operation of the front desk.
* Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
* Answers and transfers call from the switchboard using proper telephone etiquette.
* Answer guest questions about local restaurants and attractions.
* Make courtesy calls and follow-up calls to all guests issues.
* Send confirmation letters to owners/guests.
* Coordinate with all other departments to ensure a smooth response to guests requests.
* Process all incoming revenue from all departments daily.
* Open and close the credit card machines and cashier audit reports.
* Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
* Order office supplies as needed.
* Prepare night audit daily.
* Enter maintenance and service requests in SPI promptly.
* Make reservations courteously and efficiently.
* Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
* Run reports and correct errors before guest check-in.
* Perform any other inventory management changes as directed by the supervisor or manager.
* Prepare check-in packets for the upcoming week.
* Make rental calls to notify owners whether their villa rented or not.
* Respond to online reviews.
* Reconcile rentals for the previous month.
* Check online travel agents for rental inbound.
* Daily post office and banking run.
* Block RCI points for unpaid accounts.
* Manage RCI banking, membership changes, and cancellations.
* All other duties as assigned by management
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
* High School Diploma/GED
* Experience from which comparable knowledge and abilities are acquired
* Basic computer skills
* Great attention to detail
* Excellent Customer Service skills with the ability to work under pressure
* Bilingual is a plus
* Active listener with the ability to solve problems
* Work with minimal supervision
* Excellent verbal and written communication skills
* Flexible schedule Ability to work evenings, holidays and weekends are a must