Job Details
* Checks guests/owners in and out of the resort, answering any questions they may have.
* Meets and exceeds guest/owner expectations by providing exceptional customer service by phone or in person.
* Answering a high volume of inbound calls from guests/owners
* Communicates effectively with guests, supervisors and associates.
* Resolve customer complaints and problems calmly and effectively
* Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
* Additional Job Duties that may be occasionally required: Assisting guests with loading/unloading luggage including up/down stairs Delivering guest request items to/from rooms
**Essential Job Functions may include:**
**Requirements**
Education, Skills & Experience:
* The ideal candidate for this opportunity must be very an outgoing team player who is able to communicate well, multi task, and provide exemplary customer service to both guests/owners and associates.
* Previous experience in customer service and/or hospitality industry preferred.
* 1+ years of related experience, preferably within the hospitality industry
* Professional telephone etiquette is required
* High school diploma or equivalent
* Excellent communication and organizational skills
* Must be flexible to work various shifts, including weekends & holidays
**Additional Job Elements:**
Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25lbs.
Company : Grand Pacific Resorts
Position : Front Desk Agent
Status : Full Time
Shift : First (Day), Second (Afternoon)
Req # : 7015524
Date Posted : March 02, 2022
Location : 500 Lincoln Avenue, Napa, US, CA, 94558
Job Category : Staff
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