Job Details
Are you seeking a fun, collaborative and dynamic environment where your contributions as a Office Assistant/Reception will be recognized? If the answer is yes, apply to become a member of Mission Valley Bank's valued, talented and proven team, dedicated to service excellence.
Our Office Assistant/Reception (Burbank, CA) is professional, friendly, provide excellent customer service, and possess excellent communication skills.
This position answers the main phone lines for all locations and accurately transfer callers so they receive the best customer service possible in a prompt, efficient and warm manner. Functions as a liaison assisting corporate departments. Acts as the first point of contact for corporate office visitors.
What Will Be Your Key Accountabilities?
- Transfer callers to correct department or person for assistance. If possible, answer caller's basic inquiries such as directions, hours of operation.
- Greet customers and directs them to the proper department or employee. Answer general questions relating to financial institution services or arrange appointments as necessary.
- Provide support to E-Banking clients for basic requests.
- Prepare and receive and distribute mail and courier deliveries (FedEx, UPS, etc.) This includes preparing outgoing courier deliveries.
- Receive and scan documents for loans including documents to Loan Servicing or SBA. Save in appropriate scanned document folder and advise appropriate department. Original documents retained in fireproof file cabinets.
- Ensure reception area is neat and orderly, and that Boardroom/conference rooms are clean and well maintained.
- Serve as host for each Bank Board Meeting or other official gatherings. Ensure that water, coffee, tea etc is constantly available and food/snacks are presented in a neat and organized manner.
- Handle mail processing-through mail receive loan and other payments- ensure proper department is notified and check processed timely.
- Provide daily assistance to Deposit Operations Department by performing assigned research duties and special research requests which must be completed timely and accurately.
- Prepare and place Bank monthly supply orders including monitoring orders for approval and compliance with guidelines. Maintain onsite inventory.
- Place service requests for administration as necessary. Handle service for Xerox and other equipment.
- Maintain a record of keys using a key log and dual control box system for all admin keys and entry devices.
- Keep a log of all employees with an alarm code
- Maintain up to date alarm code log. Add, edit and delete users as needed using the portal or at the panel
- Receive and distribute mail and courier deliveries, this includes preparing outgoing courier deliveries.
- Assist all departments, as needed, with any mail, courier and/or delivery assignments.
- Assist Finance Department on projects which can include daily or weekly assignments.
- Support all executives and office.
- Assist with the distribution of Business Continuity Plan (BCP) Binders. Prepare and update binders for Department heads as needed.
- Monitor bank forms in administration for ordering.
- Input information into core system as requested.
- Maintain current procedures for position functions.
- Embrace MVB's core values ACCEPT, show respect for cultural differences; promote working environment free of harassment of any type; support a diverse workforce and affirmative action.
- Maintain up to date knowledge and may train others on products, services, departmental systems, and related technology, policies and procedures.
- Bring any suspicious activity to the attention of a supervisor, or the Bank Secrecy Act Officer.
- Follow all Bank policies and procedures to ensure compliance with all laws and regulations.
- Understand and adhere to regulatory guidelines including but not limited to FCRA, BSA, GLBA, etc. as the regulations pertain to the employee's job function.
What Are We All Doing?- Embrace MVB's core values ACCEPT, show respect for cultural differences; promote working environment free of harassment of any type.
- Support a diverse workforce and affirmative action.
- Maintain up to date knowledge and may train others on products, services, departmental systems, and related technology, policies and procedures.
- Bring any suspicious activity to the attention of a supervisor, or the BSA Officer.
- Follow all Bank policies and procedures to ensure compliance with all laws and regulations.
- Understand and adhere to regulatory guidelines including but not limited to FCRA, BSA, GLBA, etc. as the regulations pertain to the employee's job function.
What Do You Bring to the Team?A list of job experiences and qualification requirements are great, but what is most important to us is humility, vulnerability, transparency, a performance-driven attitude, and a team-player approach. Additionally, you will bring:
- High school diploma preferred or equivalent experience.
- Minimum of 3+ years of previous office experience with some secretarial skills required, financial institute preferred.
- Ability to interact with all levels of clients, staff, and management.
- Exceptional customer service skills.
- Capability of working well independently and as part of a team and exercising.
- Excellent attention to detail and accuracy; good organizational, research and follow-up skills.
- Requires the ability to exercise independent judgment and employ basic reasoning skills
- Proficient in Microsoft Word, Excel, Outlook.
What Do We Have For You?- Medical, dental, vision and life insurance eligibly the first day of the month following employment.
- Several discount programs, Employee Assistant Program (EAP), several voluntary plans, Flexible Spending, Health Savings Account and more.
- 401(k) pre-tax with matching contribution and Roth 401(k).
- Free checking and savings accounts.
- Monthly stipend for cell phone expenses.
- Flexible work schedule .
- Beyond holidays, vacation and sick pay. Adoption assistance and leave options for medical, personal or family reasons including jury duty and military leave.
- Recognition programs, monetary rewards for new team members and more.
Who Are We?We are an independent commercial business bank focused on the financial needs of small and mid-sized businesses and their owners, professionals, entrepreneurs and high-net-worth individuals. Launched in July 2001, headquartered in Sun Valley, CA, our organizers and founders are local business people and bankers who have worked in - and served - this community for many years. We understand the importance of developing and building strong relationships within the communities we serve, providing exceptional financial solutions and acting as Trusted Advisors to each of our clients.
Mission Valley Bank knows that being an outstanding bank requires both knowledge and delivering superior service to our customers. Every day we perform with an uncompromising commitment to the highest customer service standards. We seek talented and proven individuals who share these standards to join our team.
Mission Valley Bank is committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business.
Mission Valley Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Pre-employment background checks are required for all positions.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Note: This preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties, responsibilities and activities may change at any time with or without notice.