Job Details
Clearance: Secret
We are looking for an IT Support Technician to support this critical customer mission.
Eligibility:
- Must be a US Citizen
- Must have an active Secret clearance with the ability to obtain a TS/SCI (TS/SCI is preferred)
- Must be able to obtain DHS Entry on Duty (EOD) Suitability prior to starting
- 2+ years of experience in lab management or systems administration experience
Responsibilities:
- Providing support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
- Provision and provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Cisco, Citrix, VMWare, AWS) to users
- Inventorying of IT assets to include, but not limited to, hardware and software, including licenses
- Providing advice and assistance to users in accessing and using the lab and responds to users' needs in a timely fashion
- Administration and Maintenance of Apple products and Operating Systems
Required Skills:
- Experience with multiple operating systems, to include Linux/Unix & MacOS
- Experience with imaging workstations (Apple products preferred)
- Ability to provide clear written and oral communication at all levels of the organization
- Experience establishing and maintaining good working relationships in all levels of the organization, including customers, external organizations, internal management, and peers.
Desired Skills:
- Proficiency and proven capability in the following areas:
- Asset management practices and principles
- Hardware and software provisioning practices
- Authentication and access management technologies
- Experience with virtual desktops (Cisco, Citrix, VMWare, AWS)
- Experience supporting Virtual Private Network (VPNs)
- Experience with writing technical procedures and standard operating procedures
- Virtualization automation and optimization
Required Education: Minimum 4+ years lab management or systems administration experience with a High school diploma; or 2+ years relevant experience with a Bachelor's degree in a technical discipline from an accredited college or university in Computer Science, Cybersecurity, Computer Engineering, or related discipline
Desired Certifications: DoD 8140.01 IAT Level II