Job Details
Manages completion of quality home repairs within standards set by company and industry specifications. Respond to homeowner service calls as assigned by the Customer Care Regional Call Center, Customer Care Coordinator and/or Customer Care Area Manager. Contact homeowner within 24 hours and inspect calls within 72 hours after receiving service request. Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner. Monitors business partners work for completion and satisfaction of repairs. Open and close Web Requests, Service Requests and Work orders, as needed. Completes minor home repairs; obtains customers approval/signature for completed service requests. Monitors status reports for accuracy. Expedites emergency repairs. Assists in maintaining community standards. Perform Demonstrations, Celebrations and 30 day post close homeowner walks. Participates in rotation of After Hour On Call. Qualifications:Minimum High School or GED required. ...Customer Care, Representative, Business Partner, Area Manager, Retail, Construction, Associate, Customer