Job Details
Works under the supervision of the Manager Emergency & Communication Operations. The Operator/Dispatcher must determine the nature and location of calls requesting medical, public safety, fire, transporters, environmental services, or other emergency and non-emergency services, then use BIDS documentation log to document, dispatch, track and monitor appropriate response for service. Receives telephone calls, radio calls, collects information regarding non-emergencies and emergencies in progress to relay to security officers or emergency responding teams; and documents critical information to maintain the location and status of security officers, transporters, and environmental services in the field. The position must also be able to look-up on computer, patient, and staff information. Responsible for hospital overhead paging, documentation, and paging of individuals through the paging system. Required to use two-way radios and emergency communications equipment. The Communications Center is responsible for coordinating all Codes and Disaster communications.
Education, Work Experience and Licensure:
High School Graduate or GED required.
Must obtain CPR certification within 12 months of employment.
Must obtain Public Safety Telecommunicator 1 certification within 12 months of employment.
Previous experience in dispatching EMS, Fire and Law Enforcement, and basic dispatch preferred, but not required.
Telephone operator or receptionist experience a definite advantage.
Professional demeanor, and basic computer skills required.
Approximately five weeks on the job training.