Job Details
Description
Are you ready to elevate your career in hospitality management in a role that has room for growth? Do you feel comfortable resolving problems with a high level of interpersonal savvy? Join our award-winning team at St. James Place, proudly managed by East West Hospitality and honored as the Best Property Management in the Best of Vail Valley! We are seeking a dynamic Guest Services Manager to support our General Manager and ensure seamless daily operations. This role functions as the heartbeat of our property, collaborating with other departments to ensure the highest level of service for our owners and guests.
Nestled in the vibrant heart of Beaver Creek Village and just steps away from the slopes of Beaver Creek Mountain, St. James Place's offers an unparalleled work environment.
If you excel in customer service, thrive on problem-solving, and enjoy a fast-paced atmosphere, we want to meet you! Become a vital part of our management team and contribute to the exceptional guest experience at Beaver Creek's premier condominium property.
Duties Include:
- Oversee all front desk processes and support, including working 2nd shifts, and 3rd shifts as needed.
- Manage staffing, training, coaching, and scheduling for the 24-hour front desk team. Supervise employees and front desk operations.
- Address and resolve any guest or owner concerns.
- Maintain daily oversight of common areas, ensuring compliance with condominium rules and regulations, and assist with special projects.
- Financial management, including reviewing owner statements, submitting invoices, tracking spending and reviewing budgets.
Location: St. James Place , Beaver Creek, CO
Start Date: ASAP
Employment Type: Full Time, Year Round
Compensation: $65,000-$75,000 annually, depending on experience
Schedule: Varied schedule/ 40 hours per week. Days, evenings, weekends, holidays required.
Minimum Requirements
- Minimum 3 years experience in HOA or Hospitality/Guest Services leadership
Benefits & Perks:Onsite parking in Beaver Creek Village! Paid Time Off & Paid Sick Time; Health Insurance - Choose from multiple plans! Dental, Vision, & Accident Insurance; Life Insurance; Winter Incentive Program (EPIC merchant pass or end of winter season equivalent bonus); 401(K) Plan with Discretionary Employer Match; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Corporate Discounts with Perk Spot; Sabbatical Program; $500 Referral Program; Employee Assistance Program
Why East West HospitalityAt East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.
We are:
Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative.Based in Colorado, East West Hospitality has more than 35 years of success managing some of the world's favorite resort communities and urban centers. We specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations with locations in Colorado, South Carolina, California, and Hawaii. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive.
We hope you'll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.
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