Job Details
Location: Breckenridge, CO, US
* Act as the initial resort-based point of contact for rental delivery guests, providing exceptional guest service at all times.
* Coordinate the delivery and retrieval of rental equipment through well maintained and communicated daily team schedules.
* Proactively manage resources to accommodate last-minute service requests effectively
* Assist in all guest and partner service inquiries, maintaining a professional manner at all times, while aiming to achieve service excellence.
* Pro-actively promote and sell delivery rentals while offering exceptional guest service to the needs of our guests.
* Manage and maintain the growth of CRM system
* Demonstrate a commitment to integrity and process excellence as a high-profile ambassador of Vail Resorts.
* Keep current on resort and Vail Resort product/service-related information to ensure timely responses to guest inquiries further enhancing the guest experience.
* Assist in meeting departmental and company objectives.
* Be responsible for accurate daily cash-outs.
* Present a professional appearance and adhere to the Vail Resorts grooming policy at all times when on duty.
* Perform other duties as assigned by the manager on duty.
* Act as manager on duty when scheduled.
* We are a company that works together and throughout the season you may be required to assist other departments as needed
* Maintain a high standard of service and presentation at all times.
* Proficient in MS Office Products; Excel, Word, Outlook and PowerPoint
* Previous telephone experience preferred.
* Team player, enthusiastic, positive attitude.
* Previous sales or guest service related experience.
* Keen to learn new skills, open-minded.
* Must possess excellent written and oral communication skills.
* Must be highly organized.
* Maintain a working knowledge of products and trends within the industry.
* Must be able to motivate staff members, and be a team player.
* Self-starter able to work with minimal supervision.
* Ability to work a flexible schedule; weekends and holidays required.
* Critical Illness and Accident plans
* Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)
* Free ski passes for dependents
**Reach Your Peak at Vail Resorts.** As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests *and* our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether youre looking for seasonal work or the career of a lifetime, join us today to reach your peak.