Job Details
Job Title: Call Center Customer Service Assistant
Location: Miami, FL
Department: Customer Service
Reports to: Call Center Supervisor/Manager
Job Summary: The Call Center Customer Service Assistant is responsible for providing excellent customer service through phone, email, and chat support. This role involves handling inquiries, resolving complaints, processing orders, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment.
Key Responsibilities:
Customer Interaction:
Answer incoming customer calls, emails, and chat inquiries promptly and professionally.
Provide accurate information about products, services, and company policies.
Address customer concerns, complaints, and inquiries efficiently and effectively.
Problem Resolution:
Identify and resolve customer issues and complaints using appropriate solutions.
Escalate complex issues to supervisors or relevant departments when necessary.
Follow up with customers to ensure resolution and satisfaction.
Order Processing:
Process customer orders, returns, and exchanges accurately and efficiently.
Update customer accounts and records with relevant information.
Communication:
Maintain clear and concise communication with customers and team members.
Provide feedback to management regarding customer issues and service trends.
Team Collaboration:
Work closely with team members to achieve departmental goals and maintain a high level of customer service.
Participate in training sessions and team meetings.
Qualifications:
High school diploma or equivalent; additional education or certification in customer service is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient in using customer service software, CRM systems, and basic computer applications.
Ability to handle high call volumes and work under pressure.
Flexible availability, including weekends and holidays, if required.