Job Details
Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating insurance information, and assisting patients with medication refills. The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service. Education. High School degree or General Educational Development equivalency required; demonstrated customer service ability to interact with the public, staff and patients preferred. Certification, Registration & Licensure. None required. Experience. Excellent communication skills. Ability to problem solve. Demonstrates accuracy and attention to detail. Ability to thrive in a self-directed work environment. Ability to handle a high call volume environment while maintaining professionalism and high performance. Strong computer and keyboard ski...Call Center, Patient, Agent, Part Time, Healthcare, Medical