Job Details
The position requires the following, non-negotiable characteristics:
Precision and accuracy in the performance of all duties.
Direct, articulate and succinct communication style, both verbal and written.
Mastery of organizational skills, including management of multiple tasks and deadlines.
Analysis of issues with a methodical and efficient, yet thorough, approach.
Self-motivation to be proactive in identifying problems and developing recommended solutions.
Self-discipline to always conduct oneself with the utmost professionalism, integrity, reliability and accountability.
Essential Functions:
Dispatcher ensures that there is timely and appropriately skilled coverage for Security staff who are absent due to call-outs, vacations or other reasons. Candidate must be able to work and effectively communicate with Security staff, field and operations management, HR and Recruiting teams in a high pressure, time-sensitive environment to ensure customer satisfaction by preventing staffing shortfalls at client locations.
Answer and track calls and emails from Security staff who call to advise of anticipated lateness or absences.
Ensure timely and appropriately skilled replacements for call-outs and other reported absences, such as vacations, in a cost-effective manner.
Promptly communicate with operations and field management regarding expected absences, changes in schedules and coverage.
Prepares and maintain temp/replacement schedules
Coordinate with Operations and Recruiting teams to ensure sufficient absentee coverage is available at all times.
Update and maintain temp/replacement list at all times
Ensure all employee/staffing coverage lists, both routine and critical after-hours lists, are up to date at all times.
Maintain database of specific skillsets for Security people to assist in the efficient deployment of personnel.
Ensure that temp/replacement Security Officers have been successfully hired into Payroll and HR systems before ever sent to jobsites to commence working.
Communicate with temp/replacement Security Officers regarding their schedule and assigned job location and ensure that they fully understand same
Coordinate appropriate Security coverage as required during emergencies, such as floods, fires and snow storms.
Other duties as assigned.
Experience/Education:
5+ years of experience with working in Operations
Exceptional phone etiquette
Exceptional Microsoft Excel, Microsoft Word, Outlook Skills
Proficiency in Winteam is strongly desired
Great interpersonal skills
Excellent communication skills (written and verbal)
Strong attention to detail
Highly organized
Ability to work in a multi-faceted and fast paced environment
Ability to follow directions and be in line with change of directions at all times
Ability to understand and maintain confidentiality
Must be available to work all hours and workdays including weekends
Highly enthusiastic, analytical, methodical and disciplined in nature.
Must be able to adapt and adjust to unexpected circumstances.
Must have ability to multi-task, manage multiple projects at once and meet deadlines.
Must exhibit best practices to ensure consistency and avoid unnecessary duplications.
Quality Protection Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by federal, state or local law.