Job Details
Salary: Depends on Qualifications
Location : Ft Myers, FL
Job Type: Full Time
Job Number: 1234678
Department: Customer Experience Department
Opening Date: 05/01/2024
Closing Date: 8/16/2024 11:59 PM Eastern
Description
** Starting Hourly Rate of $17.50/hour** Bilingual (English/Spanish)
In addition to Competitive Pay, this position is eligible for a variety of benefits including:
- WORK LIFE BALANCE: Paid Time Off & Holiday pay
- HEALTH & WELLNESS: Medical, Dental, Vision and other short- and long-term disability programs, Telehealth and wellness programs such as Accident Protection Plans and Critical Illness Plans
- SAVINGS & RETIREMENT BENEFITS: Florida Retirement System and Deferred Compensation with Employer Match
- INSURANCE: Company paid Life Insurance
- OTHER INSURANCE PROGRAMS: Additional Life Insurance for you and your family and Pet Insurance. We love our pets!
- LIFE EVENTS: Employee Assistance Program (EAP), Legal and financial assistance benefits
- ADDED VALUE: Training & Development Program, Tuition Reimbursement
Job Summary
The Call Center Representative provides a full range of service delivery activities that support the Call Center team and engages our customers. The representative contributes to the smooth operations of the call center by ensuring individual service levels meet or exceed established benchmarks and align with the customer service strategy for operational excellence and 5-Star customer service quality.
Please submit your application at .
Main Responsibilities - Provides guidance to customers regarding tax collector services and procedures; processes payments via phone or by mail; reviews and retains various forms, titles, documents, payments and applications; and posts payments to proper accounts.
- Performs various audits and verifications to ensure funds are processed accurately and according to departmental procedures; balances daily revenues with end-of-day totals.
- Responds to customer requests or concerns, researches problems and initiates problem resolution.
- Performs general clerical tasks; maintains and updates customer records.
- Collaborates with management team and partner agencies as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
- Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates.
- Other duties as assigned.
Qualifications 1. High school diploma or GED; supplemented by experience in customer service or call center and cash handling; or an equivalent combination of education, certification, training and/or experience.
2.Proficiency in Microsoft Office and valid Florida driver's license required.
3.Bachelor's degree in Business Management or related field and ability to speak a second language preferred.
3.Excellent communication skills and interpersonal skills; proven ability to problem-solve; well organized and manages time effectively.
FLSA Status Description
Work is performed under general supervision with limited latitude. Position exercises some judgment to determine in accordance with well-defined policies, procedures and techniques.
Work Conditions
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and material of light weight (5-10 lbs.). Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
BENEFITS
The Lee County Tax Collector is committed to making a significant investment in the health and welfare of employees, with generous employer contributions to employee and dependent medical insurance, Florida Retirement System (FRS), and matching employee contributions to 457b deferred compensation plan.
Employees of the Lee County Tax Collector are encouraged to select plans that make the most sense for them and their family. Benefit plan options include:
- Medical Insurance - County Plan
Coverage Level Employee Premium Employee Only No Cost Employee & Dependent $115/month or $57.50/pay period Employee & Spouse $145/month or $72.50/pay period Employee & Family $160/month or $80/pay period
- Florida Retirement System - Pension and Investment Plan Options
- 457b Deferred Compensation Plans with Employer Match (up to 3%)
- Paid Vacation, Sick and Holidays
- Educational Assistance (eligible after 1 year)
- Qualified Employer of Public Service Loan Forgiveness Program
- Dental & Vision Plan options
- Long-Term & Short-Term Disability
- Life Insurance
- Flexible Spending Account
- Aflac & All State Supplemental Health Plans
- Wellness Initiatives & Discounts
Employee Assistance ProgramServices available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.