Job Details
Our well-established dental practice is confidentially looking for a *New Patient Coordinator *to join our team! We are seeking a talented and dedicated individual to join us in helping create beautiful smiles that last a lifetime.
We believe in providing a competitive hourly wage and a comprehensive benefit package including PTO & paid holidays, education/training funding, health benefits (extended health coverage, dental & vision insurance, HSA, In-network prescription drug coverage, Life Insurance), 401k with employer matching, and employee & family assistance program.
*About the job - key responsibilities:*
* Greet patients as they arrive and make them feel welcome.
* Book appointments for new and returning patients utilizing the appropriate scheduling templates.
* Ensure that the schedule accounts for the appropriate amount of doctor time, filling openings as necessary and discussing any major changes with the clinical team.
* Make and distribute copies of the schedule.
* Manage patient statuses and ensure that appointments are booked or archived accordingly.
* Enter relevant patient information into the computer and file all incoming correspondence and x-rays once they have been scanned.
* Manage active patient files and archive files for patients who are no longer in treatment.
* Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
* Take payments received at the front desk, post them, and provide receipts to the patients.
* Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries; follow-up on messages left during clinic closures.
* Assist with maintaining the front desk and waiting area, including managing magazine subscriptions, seasonal decorations, and general tidying.
* Be an active participant in staff meetings and committee meetings.
* Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
* Verifying the patient s dental insurance benefits
* Explaining insurance benefits to patients
* Completing assigned tasks in a timely manner.
* Perform other tasks as assigned by the Doctor and Practice Manager.
*About you:*
* You are an excellent communicator who brings enthusiasm and passion to every interaction.
* You enjoy organization and planning.
* You thrive on the challenge of managing competing priorities.
* You care about providing excellent customer service and positive patient experiences.
*What you bring qualifications:*
* One to two years of administration experience within a clinical setting (Preferred)
* Experience working in a dental clinic is an asset.
* Experience working with dental insurance plans an asset.
* Working knowledge of Microsoft Office suite; proficiency with dental management software systems is an asset.
* Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
* Keen attention-to-detail and time management skills.
Don t miss out on this remarkable opportunity to be part of something special. You ll have the opportunity to learn from experienced professionals who will empower you to excel in your career. Apply today and take the first step towards a rewarding career!
We are committed to fostering an inclusive and welcoming environment where everyone feels valued, respected, and empowered to bring their authentic selves to work. We take pride in being an inclusive employer that celebrates diversity and treats all applicants equally, and without discrimination. Our recruitment team is dedicated to providing equal opportunities and reasonable accommodations. If contacted to discuss your application, please inform your Recruitment Specialist if an accommodation is required.
#CAD
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 32 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Health savings account
* Paid time off
* Vision insurance
Healthcare setting:
* Dental office
Schedule:
* Day shift
Ability to Relocate:
* Augusta, ME: Relocate before starting work (Required)
Work Location: In person