Job Details
JOB DESCRIPTION:
Perform customer service work and order entry tasks under the supervision of a licensed pharmacist to deliver superior patient care and customer service.
Assist the pharmacist with the day-to-day activities in a closed-door long-term care pharmacy.
Support an environment that promotes optimal efficiencies, staff retention and superior quality of business office employees.
ESSENTIAL JOB DUTIES
* Communicate with the nursing facilities, prescriber's office and insurance plans by phone or fax to fill orders, answer questions and assure high level customer service satisfaction
* Review and ensure all orders are complete before routing to order entry
* Check and verify all order shorts, refill too soon file, pending orders from previous day and process
* Works closely with Billing Representatives to manage and process pending order claims
* Researches missing deliveries, missing medication orders, incorrect prescriptions and successfully resolve issues
* Report any unresolved issues to appropriate Pharmacy personnel
* Enter profile only information into patient profiles
* Process orders received from electronic or faxed prescriptions and accurately enter order information in pharmacy system
* Accurately calculate quantity of order to send based on requested amount or automated system
* Perform data entry for implementation, reorders, new orders, PRN orders, readmissions and new admissions
* Ensure orders are processed according to pharmacy cutoff times and within expected delivery windows
* Prepares first dose orders including test claiming to insure accurate billing if required
* Verify accurate input of all new orders, profile patients into database
* Processes records of medication and equipment dispensed to resident. Compute charges and enters data in computer
* Promote open communications between internal and external customers, enhance cooperative efforts, and improve pharmacy production performance
KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS
* Basic knowledge of data entry Basic pharmacy and drug knowledge
* Dynamic and goal-oriented individual with strong interpersonal skills and ability to manage confrontational inquiries in a controlled and courteous but resolute manner
* Excellent oral communication skills
* Professional demeanor and ability to provide superior customer service
* Strong problem-solving skills; ability to research and quickly identify probable billing errors and appropriate solutions
* Exposure to automated tasking system
* Ability to work well in a team-oriented, cooperative environment
HOURS : Variable schedule, need to have open availability between 7am-10pm M-F, 7a-7p on weekends. Rotating weekends, typically work every 3 weekends or so. (Full Time, 40 hours a week)