Job Details
At Kirby Risk, a Customer Service Representative is a Multi-Faceted Role with Opportunities for Growth and Development!
What will I be doing as a Customer Service Representative?
- Provide Customer Service Excellence: Exceeding customer expectations and the commitments that we have made.
- Becoming the "go-to" for customer needs, challenges, and requests
- Putting a smile on the face of our customers as you partner with the outside sales team to keep them satisfied
- Joining forces with vendors to make sure products are delivered on time every time
- Championing corporate marketing initiatives, such as training events and product launches.
- Taking advantage of the opportunity to build deeply satisfying relationships internally and externally.
As a CSR in the Electrical Supply Industry, you will work hands-on with customers and products, providing customer service excellence in one or more of these essential areas:
- Counter Sales (Front of Store)
- Inside Sales
- Warehousing
- Supporting and Partnering with Outside Sales, and Marketing, and Communications
- Vendor RelationsIncoming and outgoing calls
Want to know if you are a good fit? If so, you will meet the following criteria:
- College Course work and/or 2+ years of relevant work experience
- Be a quick study, willing and able to apply ongoing learning
- Strong written, verbal communication, and interpersonal skills
- Keen attention to detail and organizational skills
- Must Have a Valid Drivers License
Preference is given to candidates with business-to-business sales experience and Electrical Supply and Distribution knowledge!
What are some of the Physical Requirements?
- Lifting to 50 lbs.
- Answering Multi-Line Phone Systems
- Managing/Taking Inventory
- Unloading Shipments (semi)
- Loading Customer Vehicles
- Fork-lift experience preferred
What is the schedule?
- 7 am to 5 pm Monday through Friday
- Overtime as needed
Whats the company culture like at Kirby Risk?
A leader in Electrical Supply and Manufacturing, the roots of this continuously successful (since 1926) organization are reflected in its enduring Values and Principles: hard-working, engaged, caring people who treat one another and our customers with the utmost respect and approach their work with a sense of urgency.
What are the benefits?
Kirby Risk provides a complete benefits package, including
- Medical
- RX
- Dental
- Vision
- Life
- Employee Assistance Programs
- Tuition Reimbursement
- On-the-job training
- 401K Plan
- Profit Sharing
- PTO
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn:
A Safe Workplace is a Drug-Free Workplace