Airport Control Center Dispatcher

Job Details

Salary: $23.37 - $36.27 Hourly

Location : Harry Reid International Airport - Las Vegas, NV

Job Type: Full-Time

Job Number: 24-5581A

Department: Airside Operations

Opening Date: 06/18/2024

Closing Date: 7/2/2024 5:01 PM Pacific

FLSA: Non-Exempt

Max Number of Applicants: 250

ABOUT THE POSITION

The Clark County Department of Aviation is seeking qualified candidates to apply for the Airport Control Center Dispatcher position. This position monitors and operates a variety of transportation, communications and security systems used to distribute real-time communication, dispatch skilled trade workers and emergency personnel, monitor access control systems, ascertain the condition and security of airport facilities and equipment, and execute appropriate airport response plans to a significant event. The Airport Operations Dispatcher will be required to undergo specialized training in order to coordinate and dispatch police officers in every emergency situation within the airports' delegated Metro jurisdiction.

THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.

This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources.

Human Resources reserves the right to call only the most qualified applicants to the selection process.

MINIMUM REQUIREMENTS

Education and Experience:

Equivalent to graduation from high school and one (1) year of full-time dispatching experience OR successful completion of an external law enforcement or fire agency dispatch academy and related training. Emergency dispatch experience is preferred. College coursework or formal training is desirable.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application.

Working Conditions: Work extended shifts or be called back in emergency situations. Work day, evening, night, weekend and holiday shifts.

Medical Examination: Employment is contingent upon the results of a physical examination performed by our examining physician.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.

Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc.

PHYSICAL DEMANDS

Mobility to work in a communications setting and use standard office equipment, vision to read printed materials and multiple computer screens, and hearing and speech to communicate in English, in person or over the telephone, and the radio. Ability to perform data entry with a keyboard. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

EXAMPLES OF DUTIES

• Performs dispatch duties which include dispatching LVMPD Officers to emergency and non-emergency law enforcement situations and related FAA mandated security regulations within the airport property.
• Dispatchers respond to airport related law enforcement situations and maintain event logs, dispatching Metro officers using 400 codes and training in Airport Metro Academy curriculum to ensure officer safety in full compliance of Nevada Revised Statutes (NRS) codes and regulations.
• Monitors, operates, and responds to a computerized facility management system which will alarm in out of the ordinary situations; responds to various problems such as fire, smoke, water flow, HVAC or other maintenance needs in buildings, tunnels, and exterior locations; dispatches the appropriate responders, monitors their actions and resets alarms as events dictate.
• Regulates and monitors information to motorists via I-215 tunnel Connector Computer System to change lane restrictions, speeds or detours in the event of emergencies with the I-215 Tunnel Connector.
• Monitors and operates a computerized card key security and security alarm system; identifies potential security breaches and dispatches the appropriate responder.
• Monitors and operates two computerized tram status control systems for all terminals; reports any apparent difficulties to management and affected tenants while coordinating response between airport and contract maintenance staff.
• Responds to all emergencies at all airports within the airport system, including medical emergencies, accidents, altercations, bomb threats, fires and aircraft emergencies; notifies the proper responding staff and agencies and assists in coordinating the action of responders.
• Operates a 24-hour, 7-day a week paging system.
• Maintains a variety of computerized records and logs; records incidents and call-outs; prepares summaries of activities and other reports as required.
• Provides direct emergency communication throughout airport garage complex via Distress Alarm System (emergency call stations) comprised of numerous remote communication drops.
• Operates highly technical integrated communications system combining radio and telephone technology; reports the need for maintenance and repair as required; following established procedures, notifies airport team members and other agencies in potential emergency situations.
• Performs Computer Controlled Access system (CCAS) alarm monitoring in accordance with the Airport Security Program (ASP).
• Provides real-time security camera surveillance and video investigation related to airfield safety, law enforcement operations, security, and risk management.
• Executes life safety and security system monitoring and response.
• Annual training required for the position.
• Tracks drone interference and laser strike reporting.
• Manages the creation and distribution of significant airport urgent and emergency communication information via Mass Communication Systems.
• Facilitates airport work orders using support software for service-related phone calls on an as needed basis.
• Provides service request status updates when needed.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Performs ancillary duties, depending upon to which assigned, such as providing information to the public, maintaining files and performing office support work.

Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes:

• Alternative Work Schedules
• More Money in Your Pocket
  • 100% Employer Paid Defined Benefit Retirement
  • No Social Security Deduction
  • No State Income Taxes
• Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following 15 days of employment
  • - Employer pays 90% of premium
    • Pharmacy Benefits (30, 90-day retail or mail order fills)
    • 24/7 Telephone Advice Nurse - no employee cost
    • Teledoc, Doctoroo, and Dispatch Health
• Retiree insurance - eligible after 5 years of service
• Dental
• Vision
• Life Insurance - Employer Paid
• AD&D - Employer Paid
• Long Term Disability - Employer Paid
• Generous Leave Accruals that include:
  • 12 Paid Holidays plus a Floating Birthday Holiday
  • Paid Vacation Leave
  • Paid Sick Leave
  • Holiday Leave
• Other leave options
  • Catastrophic Leave
  • Parental Leave - Up to 90 days
• Tool Allowance for certain eligible positions.
• Wide Variety of Voluntary Benefits that include
  • Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.
  • Trustmark - Permanent Life Insurance benefits and long-term care.
  • Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance
  • TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available
  • Morgan Stanley - Deferred Compensation Plan
• Employee Assistance Program
• Onsite Fitness Center
• The Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employer
• Community Volunteer Opportunities
• Comprehensive training program
• Wellness program

01

The following questions 1-6 will be used to assist in determining if candidates meet the minimum qualifications. Which describes your highest level of education?

• Some High School
• High School Diploma or GED
• Trade School or Technical Degree
• Some College (1-29 semester credits)
• Some College (30-59 semester credits)
• Some College (60-89 semester credits)
• Some College (90-120+ semester credits)
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02

If you selected "Some High School" in the previous question, please list your highest-grade level completed. Type N/A if this is not applicable to you.

03

Indicate your full-time professional dispatching experience.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months

04

Please list the employer(s) on your application where your experience was obtained in question 3. Type N/A if you have no related experience. See template below.
Employer Name:
Job Title:
Hours Worked Per Week:
Dates of Employment:

05

Indicate if you have successfully completed a law enforcement or fire agency dispatch academy and related training.

• Yes, I have completed an external law enforcement agency dispatch academy and related training.
• Yes, I have completed an external fire agency dispatch academy and related training.
• No, I have not completed an external law enforcement or fire agency dispatch academy and related training.

06

If you answered "Yes" in question 5, please list your relevant law enforcement or fire agency dispatch academy and related training relevant to this position. Type N/A if you answered "No." See template below.Name of agency administering dispatch academy:Date(s) Attended:

07

Satisfactory completion of all specialized training in police dispatch operations is required prior to completion of probationary/qualifying period.

• I acknowledge and understand that satisfactory completion of all specialized training in police dispatch operations is required prior to completion of my probationary or qualifying period.

08

The following skills assessment is a self-assessment used to evaluate an applicant's training and experience.
I understand that:
A) Part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area)
B) The education, knowledge, and experience levels indicated by my skills assessment responses must be supported and clearly documented in the "Education" and "Work Experience" sections of my application;
C) Any falsification or misrepresentation of the information listed on the employment application or skills assessment may result in removal from the eligibility list or rescinding a job offer;
D) Responses to assessment questions that are not supported and clearly documented in the "Education" and "Work Experience" sections on the application may result in question scores being adjusted to receive zero points;
E) Assessment scores may be used to consider applicants for the selection process;
F) I further understand that since exam scores will be automatically generated based on the applicant's response to each item in the assessment, score appeals will not be allowed for this recruitment.

• I have read and understand the above information regarding the completion of the following skills assessment questions. I further understand that this recruitment includes a skills assessment and that the answers I provide must be consistent with the "education" and "work history" sections details on my application and that scoring appeals will not be allowed for this recruitment.

09

List any additional current and professional certifications relevant to this position. See template below. Type N/A if this is not applicable to you.

Certification:
Name of agency or institution administering the certification:

10

What shift(s) are you willing to accept:

• Day Shift
• Swing Shift
• Graveyard Shift
• All of the above

11

Indicate your full-time professional experience in emergency dispatching.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months

12

Indicate your full-time professional experience working in a fast-paced and high-pressure environment.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months

13

Indicate your full-time professional experience multi-tasking high priority actions relating to life-safety.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months

14

Indicate your full-time professional experience communicating with public entities including police, fire and/or medical responders.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months

15

Please list the employer(s) on your application where your experience was obtained in questions 11-14. Type N/A if you have no related experience. See Template Below.
Employer Name:
Job Title:
Hours Worked Per Week:
Dates of Employment:

16

Indicate your full-time professional experience responding to airport related incidents.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months

17

Please list the employer(s) on your application where your experience was obtained in question 16. Type N/A if you have no related experience. See Template Below.
Employer Name:
Job Title:
Hours Worked Per Week:
Dates of Employment:

18

Indicate your full-time professional experience operating radio and telephone systems.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months

19

Indicate your full-time professional experience working a paging system.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months

20

Indicate your full-time professional experience providing camera surveillance for a large facility.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months

21

Please list the employer(s) on your application where your experience was obtained in questions 18-20. Type N/A if you have no related experience. See Template Below.
Employer Name:
Job Title:
Hours Worked Per Week:
Dates of Employment:

22

Do you currently hold a valid driver's license?

• Yes, I currently hold a valid Nevada driver's license.
• Yes, I currently hold a valid driver's license from another state.
• No, I do not currently hold a valid driver's license.

Required Question

 Clark County Department of Aviation

 07/01/2024

 Las Vegas,NV