Job Details
Find your WHY at Reid Health:
Under the direction of the Provider(s) and Clinical Manager, the Office Assistant performs all scheduling duties including scheduling patient internal and external appointments, performing check-in and check-out functions for external appointments, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Clinical Manager to achieve quality outcomes for the participant.
Let's Shine. Together.:
Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.
To lead our communities to well-being, one person at a time. It is not just what we do it is who we are.
Overview of Responsibilities:
- Responds to questions related to internal and external scheduling, takes appropriate messages, schedules patient appointments or transfers caller as necessary.
- Maintains appointment schedule by scheduling patient based on urgency, length of exam time required, and or convenience of patient.
- Confirms next day patient appointments by contacting patient reminding of appointment time, maintains correct availability of days and rescheduling as soon as possible.
- Greets patients as they arrive. Prepares new patient charts as appropriate.
- Keep patients informed of delays and explain alternatives when possible.
- Coordinate the business schedule and office schedule for the Provider(s).
- Sorts, distributes, and files appropriate mail, lab results, and transcription.
- Process requests for medical records to patients, and other healthcare providers according to timelines established by the practice.
- Performs all duties respectful of confidentiality and safety of all patients, employees, and Providers.
- Follows up with patients that failed / no showed their appointment.
- Supports the Clinical staff under the direction of qualified medical personnel within the scope of skills and abilities.
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This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.
Education/Experience:
Education Required: High School Graduate or GED equivalent.
Education Preferred: N/A
Experience Required: Previous computer experience.
Experience Preferred: Six months previous clerical experience, previous work experience in a provider office or medical related position, and knowledge of medical terminology.
Schedule Details:
Day shift. 40 hours weekly. Monday-Friday 8a-430p. No weekends, no holidays.
What We Offer:
Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022
Stay Connected:
Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.
Other Information:
EEO Statement: Reid Health is an Equal Opportunity Employer
No Search Firms:
Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.
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