Job Details
Position : Clerk II
Location : Tempe, AZ
Duration : 8 Months
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Admin/Clerical
Level Of Experience: Entry Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Job Description:
- The Capital Systems & Services Coordinator is responsible for managing the customer experiences related to client reusable products.
- This position maintains the day-to-day activities of receiving and processing service requests, loaner/replacement logistic management, and capital inventory movements.
Essential / Key Job Responsibilities:
- Receive and process incoming requests via phone, email, and/or fax.
- Responsible for accurately documenting all alleged deficiency's and the requested service on client reusable capital equipment within the electronic service platform system.
- Accurately assigns IMDRF Annex A failure codes to assist service centers with root cause evaluation/investigation.
- Responsible for accurately making complaint determination and determining reportability on all reported issues.
- Responsible for accurately recording and documenting information received from customers and client employees into the service platform and complaint management systems.
- Research capital equipment ownership and contract status using JD Edwards ERP system and AS400 contracts application.
- Research capital equipment service history using legacy TrackWise and ServiceMax service platforms.
- Accurately initiate and process equipment loaner/replacement movements with the ERP system.
- Request and coordinate loaner/replacement, packaging materials and return labels for small packages and large crate shipments.
- Responsible for performing follow up calls to customers, client employees, and service depots for the return and repair of equipment.
- Ensure ethical responsibility to maintain privacy and confidentiality of patient records and private information.
- Complies with all local BD quality policies/procedures/practices through consistent application of sound Quality Assurance principles.
Required Qualifications:
- Effective communication skills, written and verbal
- Proficient in Microsoft Office Suite, Document Management (MasterControl), Enterprise (JDE/SAP), AS400 Active Contracts system, Trackwise Complaint Management System, and Trackwise CESC/ServiceMax service platforms.
- Attention to detail
- Software application skills.
- Good organizational and problem-solving skills.
- Ability to work in cross-functional teams.
- Customer Service skills and ability to effectively communication with customers