Job Details
Company Overview:
PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.
We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.
Why join the PetIQ Team?
- Great company culture
- Company is in growth mode, come be a part of our exciting growth
Full time employee benefits include:
- Medical, Dental, Vision
- Flex Spending Account
- Company Paid Life Insurance
- 401(k) with Company Match
- Employee Assistance Program (EAP)
- 8 Paid Holidays, 2 Personal Days and PTO
- Short and Long Term Disability Insurance
Job Overview:
- Provide customer service to clients by answering questions, and assisting them through the clinic process
- Responsible for Wellness Center staff and clinic execution and ensures that all protocol/procedures are followed
- Supervise and assist the Clinic Assistants, monitoring processes, procedures, and client interactions
- Provide coaching to new employees and double check work for accuracy
- Provide ongoing coaching and development to all Wellness Center staff
- Lead the Wellness Center team to achieve results and meet goals
- Resolve all staff issues, document and follow up as needed
- Resolve all client issues, document and follow up as needed
- Submit and deliver performance reviews to Wellness Center staff
- Enter/verify employee time cards in ADP and submit payroll
- Schedule staff in Apollo and find replacements when needed due to call-offs
- Build and nurture relationships with host location management and staff
- Assist in assessing pet lifestyle to determine which preventatives and vaccines are best suited
- Make recommendations to clients about vaccines, tests, products and microchips that are consistent with both company s protocols and on-site Veterinarian preferences
- Promote the nail trim service to clients
- Responsible for all Wellness Center equipment and ensuring that product and equipment are being handled appropriately and are secured
- Responsible for inventory and ensuring supplies are appropriately stocked
- Responsible for performing inventory counts and submitting orders
- Update POS materials and order replacements as needed
- Manage administrative duties to include daily paperwork, and end of the day reconciliation
- Answer client inquiries on the phone and in the store
- Administer treatment under the Veterinarians supervision
PetIQ
06/30/2024
Cumming,GA