MEDICAL CONTACT CENTER AGENT

Job Details

JOB SUMMARY:

• The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LifeBridge Health website or other methods.
• The agent primarily handles requests in support of specific provider practices, departments or other LBH services.
• Requests include appointments, prescription refills, or other provider practice associated activity including pre-authorization and referral follow up.
• The agent works in partnership with other staff members and proactively identifies and responds to LBH customer's needs to enhance the customer experience.

REQUIREMENTS:

• Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field.
• 1-3 years of experience.

 LifeBridge Health

 06/29/2024

 Baltimore,MD