Job Details
The Contact Center Operator functions in a fast-paced environment answering calls for multiple primary care and specialty practices. Assures that each patient interaction is carried out with courtesy, care, and consistency while performing a variety of tasks to appropriately handle the patient/caller's requests. Tasks are related to appointment scheduling, telephone call triage, and gathering all appropriate information.
Responsibilities:
- Provide personalized customer service by responding to the needs of the patient/caller.
- Answer incoming calls and respond to patient/caller's requests.
- Making outbound calls, which include, but are not limited to, rescheduling, and confirming appointments as assigned by management.
- Schedule appointment correctly - review appointment date, time, location, and provider name with patient.
- Use sound judgment in handling calls and de-escalating upset callers.
Location: In Person! Shift:Monday - Friday, Daylight!
Hours per week:40
Department:WHS Physicians Group
Internal Posting: 4/3/24-4/10/24
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Benefits:
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Referral program
- Tuition reimbursement
- Vision insurance