Job Details
Benefits:
- Monthly Commissions
- Competitive PTO
- 11 Paid Holidays
- 20% Rent Discount for Centerspace rents
- Volunteer Time Off each Quarter
- Medical/Dental/Vision Benefits - 1st of Month Following Start Date
- Up to 5% 401k Match
- Paid Parental Leave
- Tuition Reimbursement
About:
Centerspace was founded in Minot, North Dakota, in 1970. At Centerspace, our mission is to provide a great home - for our residents, our team, and our investors. We understand the importance of extending a highly professional level of service to all our Residents - service that adds value to their lives and turns their apartment into a home.
From Denver, CO to Minneapolis, MN and states between, Centerspace continues to grow throughout the Midwest, proudly providing apartment homes to thousands of residents, extending our vision to be the premier provider of apartment homes in vibrant communities by focusing on integrity and serving others. Must be located in MN, CO, NE, SD, ND, IA, TX, or NJ.
Summary:
Seeking a highly motivated individual passionate about collections, possessing strong communication and negotiation skills. Responsible for managing vacated residents' past due accounts to optimize collections, while ensuring compliance with internal policies and regulatory requirements. Fully remote position with strong self-management skills.
Expectations:
- Self-motivated and able to work independently.
- Strong analytical and reporting abilities.
- Exceptional communication skills, balancing firmness with empathy.
- Proficient in prioritization and deadline setting.
- Ability to influence and problem-solve effectively.
Key Responsibilities:- Utilize automation and software for efficient collections.
- Communicate departmental policies and procedures.
- Develop and monitor department metrics, providing regular reporting.
- Maintain compliance with company policies and regulations.
- Coordinate collections information via SharePoint.
- Liaise with Accounting for payment communication.
- Negotiate short-term and collectible payment plans.
- Manage relationships with third-party agencies and law offices.
- Monitor and allocate recovered funds.
- Analyze bad debt submissions and suggest improvements.
- Manage subrogation files and other assigned duties.
Requirements:- Three to five years of collection experience.
- Knowledge of Fair Debt Collection Practices Act (FDCPA).
- Professional Collection Specialist Designation (PCS) from ACA.
- Commercial Collections Specialist Certification from NACM.
- Proficient in Microsoft Suite.
Preferred Requirements:- Experience in multifamily property management or collections.
- Familiarity with Client Connect, Bloodhound, Yardi.