Job Details
Meter provides internet infrastructure for businesses. We build enterprise-grade networks that are faster, more accessible, and more secure. Our full-stack approach combines hardware, software, and operations so that any company can easily set up and run a modern network. Meter's mission is to make businesses more productive and secure through providing best-in-class internet infrastructure. Our long-term ambition is to evolve internet infrastructure into a turnkey utility.
About the role
Our customers choose Meter for a simple, seamless network experience. Our customer success team is critical to meeting this expectation.
As a member of the Customer Success team at Meter, you'll play a pivotal role in ensuring our customers experience the full value of our products and services. You'll be at the forefront of maintaining customer satisfaction, managing renewals, and identifying opportunities for upsells. We're seeking individuals who are passionate about delivering exceptional customer experiences. This is an exciting opportunity to join us in shaping the future of internet infrastructure.
In this role, you will be responsible for
- Helping shape and scale Meter's Customer Success function and the impact it has on the overall customer journey
- Onboarding new customers during the initial installation process
- Building and maintaining relationships with a high volume of Meter's SMB Customers
- Driving growth and expansion with existing customers
- Partnering with Support, Engineering, and Operations teams to resolve high-priority customer issues
- Improving Meter's trust and awareness across industries through collecting customer testimonials
- Channeling customer feedback to internal teams to improve product and service
You might be a good fit if you have - 2-5 years of customer success experience, with at least some of that experience scaling the function for an early stage, fast-growing business
- Entrepreneurial mindset - you are scrappy and can have an outsized impact in highly ambiguous and fast-changing environments
- Experience solving problems for technical customers (e.g., developers and/or IT teams) using a technical product, preferably with some of that experience for a B2B business
- Strong written and verbal communication skills
- Strong attention to detail and the ability to manage several simultaneous projects
- An optimistic, "yes we can" attitude
- Basic understanding of networking and, if not, the inclination and aptitude to learn
If you are interested in joining us We encourage you to reach out even if your experience doesn't precisely match this job description. We operate with a growth mindset and expect ourselves and our colleagues to have the capacity and desire for ongoing growth.
- Attach your resume
- Include the URL to your LinkedIn
- Include links to GitHub, code samples, or blog posts
The estimated pay ranges for this role are as follows - $85,500 - $147,000
- Additionally, this role is eligible to participate in Meter's equity plan
The salary range represents the low and high end of the salary range for this job in the Bay Area. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience.