Job Details
Vancouver Clinic is looking for a full-time Patient Service Specialist who provides excellent customer service over the telephone in a Call Center environment. Our Call Center is located in Battle Ground, WA. You will perform initial triage of phone calls per established protocols, schedule appointments, serve as a resource for insurance referral and authorization questions, ensuring all information is obtained prior to scheduled appointment.
Schedules
Schedule: Full-time Monday - Friday 10:30am - 7:00pm
Remote opportunity available after successful completion of training and requirements. This may be as long as six months.
Hourly compensation minimum is $18.91, hiring rate dependent on qualifications and applicable professional experience. Opportunity to participate in the Metric Based Incentive Compensation Plan
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
* Handle all aspects of appointment scheduling.
* Perform initial triage of phone call per protocols.
* Handle emergency calls calmly and promptly according to established emergency protocols.
* Verify demographic information on every patient. Document changes accurately.
* Respond to patients' questions regarding referrals.
* Monitor and investigate any delays in authorization/denial/redirection. Notify providers of denials, redirections, or delays.
* Process and enter authorizations for "automatic authorization" referrals.
* Provide patient with appropriate procedural directions.
* Serve as a centralized resource for insurance referral and prior authorization questions.
EDUCATION AND SKILLS
* High school diploma or equivalent.
* Minimum of two years experience in either medical office setting or in the health insurance industry preferred.
* Experience with multi-line phone system preferred.
* Excellent verbal and written communication skills.
* Ability to handle pressure situations with empathy, tact, and diplomacy.
* Working knowledge of medical terminology.
* Ability to work independently yet operate as an integral part of a team.
* Able to independently organize and prioritize work flow.
* Working knowledge of computers and basic software programs.
Pay Range:
$17.80 - $24.91
The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.
Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.