Job Details
** Customer Service Representative**
**Job Category****:** In Park **Requisition Number****:** CUSTO006901 Showing 1 location **Job Details**
**Description**
Six Flags Entertainment Corporation is the world's largest regional theme park company with 26 parks across North America. For more than 55 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.
As a Guest Relations/Customer Service Team Member at the Thrill Capital of New England...
**You'll contribute to our mission by:**
* Supporting the Six Flags Mantra -- Friendly, Clean, Fast, and Safe Service
* Talking with guests and answering questions regarding park policies and procedures
* Explaining pass and ticket information to guests
* Assisting with the communication of park information, polices, and procedures
* Resolving guest complaints in a friendly and professional manner
* Assisting guests with lost or misplaced season passes and operating the Six Flags Season Pass database
* Completing all required paperwork accurately
* Providing local area information and directions to guests
* Handling sales transactions as needed
* Assisting with VIP Tours
**You'll do it with your:**
* Proficiency in computer skills in Microsoft Office and Windows OS are required Strong work ethic, attention to detail, and a commitment to safety
* Ability to interact in a professional and positive manner
* Analytical problem solving skill
* Excellent written and verbal communication skills
* Sense of fun
* Friendly, outgoing personality, and ability to address guest concerns
* Ability to read, speak, write, and understand the English language
**You'll know you're ready if you are:**
* Willing to work in a high performance team environment
* Willing to work a flexible schedule, including evenings, weekends, and holidays
* Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.
* Excellent verbal communication skills
* Able to read, speak, write, and understand the English language
* 18 years old or older
* Free Admissions for you and a friend to EVERY Six Flags Park
* Exclusive Rides parties and events for employees
* Scholarship Opportunities
* Professional Development
* Complimentary tickets for family and friends
* In-Park discounts and more!
***Note:** This job description is not intended to be all inclusive. Team Members may perform other related duties as required, meeting the on-going needs of the company.*
*Six Flags Entertainment Corporation is the worlds largest regional theme park company with 26 parks across the United States, Mexico and Canada. For more than 58 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.*
***Six Flags New England is an Equal Opportunity Employer and supports a Drug Free Workplace***
If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply"
- I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.
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