Job Details
Description & Requirements
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit
Maximus is looking for a Manager on the Ops team in Greenville, Texas
Essential Duties and Responsibilities:
* Ensure project compliance with all operational requirements of the contract as well as corporate policies.
* Manage Customer Service and Outreach Programs.
* Manage all project tasks to ensure cost-effective operations.
* Supervise subcontractors that provide services to programs.
* Oversee audits of operations.
* Produce monthly client and ad hoc reporting as needed.
* Collaborate with other Managers to ensure effective coordination of activities.
* Develop and implement operational policies and procedures in collaboration with other key stakeholders.
* Establish and maintain effective relationships with key stakeholders.
* Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
* Collaborate with other functional areas to ensure compliance.
* Monitor performance against key indicators established internally or by the client(s).
* Generate solutions to issues or complex problems.
* Develop performance goals and objectives for staff and monitor achievement of those goals.
* Perform other duties as assigned.
* Applicant should have at minimum 5C public trust clearance
* Must have defaulted student Loan experience
* Must reside in the U.S
* Must be a U.S. citizen
* Must be able to pass a criminal background check
* Must not be delinquent or in default on any federal student loans
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance
* Final suitability determination is the sole discretion of the Department of Education.
* Must live with in an Hour of Greenville, TX
Minimum Requirements
Minimum Requirements:
* Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
* Experience with operations, back-office processing tasks such as mail and loan intake, financial processing
* Experiencing managing the site and a staff of Supervisors
* Applicant should have at minimum 5C public trust clearance
* Must have defaulted student Loan experience
* Must reside in the U.S
* Must be a U.S. citizen
* Must be able to pass a criminal background check
* Must not be delinquent or in default on any federal student loans
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance
* Final suitability determination is the sole discretion of the Department of Education.
* Must live with in an Hour of Greenville, TX, This Position is Hybrid, on site as needed , first 90 days are on site
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.