Job Details
Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person .
If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Build your future with us
Our Claims department seeks a claims analytics manager to report to the claims data manager. This role is responsible for managing a reporting and analytics team. The claims data manager must also understand and analyze claims data, partner with internal and external customers to understand data needs, synthesize the needs into functional specifications, deliver solutions, and when necessary, collaborate with IT to design applications to meet customer needs. This position is located in Fairfield, OH at our Headquarters office.
Starting Pay: The pay range for this position is $90,000- $120,000 annually. Pay is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be ready to:
- supervise the Claims Analytics and Reporting group staff, which includes conducting performance evaluations, setting goals, hiring associates, identifying training needs and development opportunities, etc.
- assign work to associates, which includes prioritizing tasks and managing deadlines for deliverables
- provide regular feedback, guidance and training to associates
- review the team's reporting and solution requirements, test case development, test execution, ad hoc reporting, analyses, dashboards and statutory reporting submissions
- provide sign-off on changes relative to Claims BW and other claims-related data system changes
- actively participate in claims data discussions across the company
- investigate and provide input on downstream data projects and data issues
- build and maintain relationships with Claims leadership, IT and other business units
- collaborate with IT partners and the group's manager on prioritization of development work
- collaborate with IT and claims data consumers to troubleshoot data issues and design new reporting applications to ensure reporting and analysis requests can be supported
- lead meetings with customers to understand report or analysis requirements
- assure internal and agency claims data customers are provided efficient and timely first and second-level support
- perform proofs of concept on new data tools and/or new data tool functionality
- oversee data mapping relating to CFXML, BW, Snowflake and other downstream systems
- create dashboards, including SQL coding and custom formula writing, and review the team's dashboard work
- identify appropriate tools to meet specific business requirements
- test and validate data in developed reports and/or dashboards
- extract and validate information from a variety of data sources, including downstream data sources
- interpret data and develop recommendations based upon findings
- establish team and reporting processes
- ensure accuracy and consistency of claims data across data sources
- continuously improve business processes, analyze and monitor productivity, identify loss trends and support business transformation and innovation initiatives
- identify trends and respond to external queries from Departments of Insurance, state and federal regulatory agencies and Rating Bureaus
Be equipped with: - strong leadership, communication and problem-solving skills
- the ability to collaborate with team members and promote engagement within the team
- the ability to proactively build and maintain relationships with associates and agents
- a keen attention to detail
- effective speaking skills when communicating with business users about requests and requirements
- the ability to present complex technical information in an understandable and compelling manner
- proficiency in Microsoft Word, Access and PowerPoint
- the skills necessary to create queries and write SQL code
- the ability to comprehend technical and logical concepts and adapt quickly to changes
- the ability to maintain your own workflow and meet deadlines while managing parallel project deliverables
- determination to seek out efficiencies and innovation
Bring education and experience from: - a bachelor's degree in business, mathematics, statistics or information technology-related fields or related experience
- professional insurance designations (preferred)
- experience with CIC claims data (preferred)
- experience using data models and tools like PowerPivot, Power BI, IBM Cognos, Tableau or similar
- experience using and creating SharePoint lists, libraries and forms
- knowledge of project management methodologies, such as Agile
- three or more years of hands-on experience using Cognos, SAP Business Warehouse or other reporting tools
- knowledge of the insurance industry and risk management
- experience with data visualization tools, databases and data transmission concepts
- three or more years of experience and advanced knowledge using Microsoft Excel, including pivot tables, macros, combination charts and vlookup
Enhance your talentsProviding outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.
Enjoy benefits and amenitiesYour commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.
Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available for those working at Headquarters.
Embrace a diverse teamAs a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.