Job Details
Lead Dispatcher
Chatham University Department of Public Safety is seeking a dedicated individual to join our team as a Lead Dispatcher. The Lead Dispatcher will oversee the dispatch team and operations, ensuring that all administrative tasks related to police operations are completed accurately and efficiently while facilitating effective communication during emergencies and incidents. This position requires exceptional organizational skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
1. Emergency Response Coordination:
- Receive emergency and non-emergency calls, assess the nature of the situation, and coordinate response efforts to incidents.
- Monitor and operate communication equipment including radios, telephones, and computer systems to coordinate emergency responses.
- Maintain accurate records of all calls and incidents for documentation and analysis purposes.
- Ensure compliance with established protocols, procedures, and regulations governing police operations.
2. Supervisory Duties:
- Supervise and coordinate the activities of the police communications team, including scheduling, training, and performance review.
- Provide leadership and mentorship to dispatch staff, fostering a positive and professional work environment.
- Conduct regular meetings and training sessions to enhance team performance and maintain compliance with departmental protocols.
3. Administrative Support:
- Oversee the maintenance of accurate records, logs, and databases related to dispatch activities and police operations.
- Input and update information into departmental databases, ensuring accuracy and confidentiality.
- Maintain organized filing systems for records, reports, and other departmental documents.
- Prepare and disseminate reports, memos, and other communications to departmental personnel and external stakeholders as needed.
- Compile statistical data and generate reports as needed by departmental supervisors and administrators.
- Assist in organizing departmental events, training sessions, and community outreach programs.
4. Resource Management:
- Manage inventory and maintenance of dispatch equipment, including radios, telephones, computer systems, and card access equipment.
- Coordinate with vendors and suppliers to ensure timely delivery of needed services, repairs, and equipment.
5. Collaboration and Communication:
- Collaborate with law enforcement agencies, emergency service personnel, and other campus partners to facilitate efficient response to emergencies and incidents.
- Provide assistance and information to university community members, visitors, and other stakeholders as needed.
- Participate in meetings, committees, and training sessions to stay informed about industry developments and best practices.
Qualifications: - High school diploma or equivalent; some college coursework preferred.
- Must be proficient in speaking and understanding English.
- Minimum of one-year full-time experience in police or emergency communications.
- Proficiency in computer-aided dispatch (CAD) systems, communications equipment, radio
- procedures, and computer applications such as Microsoft Office (Word, Excel, Outlook), with the ability to monitor and navigate 4+ computer screens.
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
- Strong leadership, decision-making, and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to interact effectively with diverse audiences in high-pressure situations, while recording details of events.
- Flexibility to work rotating shifts, weekends, and holidays as required regardless of weather conditions and may be required to extend their shift due to operational needs.
- Ability to pass all required job selection and training processes, including an extensive background investigation.
Preferred Qualifications: - Current or prior APCO certification.
- Knowledge of police procedures, emergency response protocols, and relevant laws/regulations.
- Experience with records management systems (RMS) and familiarity with law enforcement databases.
- Experience working in a university or campus law enforcement environment.
- Supervisory experience in a similar role or setting.
- Training in crisis intervention, conflict resolution, and stress management techniques.
How to Apply: Applications accepted only via (direct link is ) and follow the instructions to complete the application process. To ensure full consideration, please include:
- Cover Letter outlining your qualifications for the position
- Curriculum Vitae or Resume
- Contact information for three professional references
All application materials should be uploaded at the same time at the time of application. The system will not allow applicants to make edits to their applications after submission. Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Persons of color, women, veterans, individuals with disabilities, and members of other underrepresented groups are highly encouraged to apply. Chatham University does not discriminate on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, or nation