Job Details
When you join Kyocera Document Solutions New England, Inc. you are joining an organization that is deeply rooted in the Philosophy of doing what is right as a human being . Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.
In addition, we re a Great Place to Work and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2021. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.
As a Copy & Print Assistant, you are responsible for greeting and interacting with clients in person, via telephone, and email and coordinating the receipt of jobs within a high-volume digital shop. You will be an integral part of a production team so you must be mature, reliable, and take pride in your work. The department functions as a team and you must be a team player as well as a self-starter, able to prioritize the department s workload, and make sure the work gets completed correctly.
The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn t come around every day.
Responsibilities
- Communicate effectively with clients as needed in regard to printing needs
- Creates work orders and provides estimates to clients clearly and professionally
- Will be the first point of contact when available for walk in customers as well as primary contact for all phone calls
- Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents.
- Assists in ensuring printing projects delivered on time at all times with the highest quality possible
- Communicates accordingly with production manager regarding discrepancies in quality, quantity, etc
- Maintains organized and accurate stock levels of departmental supplies
- Assists in communicating with key clients as needed and related
- Provides price estimates for custom prints when needed
- Assist in maintaining a safe, organized and clean print shop environment
- Coordinates client expectations with provided printing and finishing services
- Prioritize workflow based on due dates and job requests
- coordinate with the production team
- Properly box all jobs and coordinate shipping, if necessary
- Performs other duties as assigned including but not limited to in-house marketing efforts, account management assistance
Required
Qualifications
- Minimum of 2 years of customer service/support
- Working knowledge with products related to digital printing, e.g., print servers, Adobe Creative Suite and Acrobat Professional, Fiery Command WorkStation, color calibration.
- Strong data entry, math and basic computer/spreadsheet skills are required.
- Minimum 1 year of quality control experience
- Excellent communication skills
- Must be flexible and able to adapt to peak volume and rushed orders
- A keen eye for design, detail, and quality
- Self-starter and quick learner
- Strong time management skills and ability to meet deadlines
- Experience operating a variety of computerized equipment
- Must possess excellent work ethic and be punctual
- Able to work a flexible schedule as needed
- Basic math and writing skills and attention to detail
- Ability to handle multiple jobs and timelines within a fast-paced environment
- Able to work independently with a minimum amount of supervision
- Excellent interpersonal skills and strong work ethic
- Works well in a time sensitive environment while multi-tasking
- Organized, detailed oriented, and able to work as part of a team
- Lifting and moving boxes of up to 50 lbs.
Note
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.
Kyocera Document Solutions New England, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.
KYOCERA Document Solutions New England, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.