Job Details
Technical Support Representative (Forklift Attachment Products) Career Opportunity!
This 80-year-old company is a global leader in the design, manufacture and marketing of material handling equipment and other related technologies. We are looking for a Technical Support Representative to provide expert-level technical assistance and service to our customers seeking information and support for a wide range of forklift attachment products. In this position, you will interact regularly with internal employees on all levels, as well as external dealers and end-users.
What Will You Be Doing?
- Respond to technical support inquiries, provide technical assistance with our forklift attachments over the phone.
- Assist various dealers with product related troubleshooting questions.
- Diagnose hydraulic, mechanical, and electronic malfunctions and assist with the required solutions.
- Assess issues objectively and make rational decisions concerning products, quality, and customer relations. Prioritize customer satisfaction while adhering to company policies and procedures.
- Participate in team functions and contribute technical opinions/expertise where required.
- Recommend process improvements to increase job efficiency and accuracy.
- Ability to travel where required on a scheduled and non-scheduled basis.
- Occasional evening and weekend work might be necessary.
- Perform other duties as directed.
What Do You Need To Be Successful?- Minimum of 4 years of experience in technical support, troubleshooting, or field service within the forklift industry.
- Minimum of 4 years of experience working with hydraulic or mechanical systems.
- Ability to read and interpret blueprints, hydraulic and electrical schematics.
- Must be able to troubleshoot and diagnose problems/issues over the phone and seek additional information necessary to resolve issues.
- Bachelor s degree in Mechanical Engineering or a related field preferred.
- Solid understanding of hydraulic, mechanical, or electronic systems.
- Strong mechanical & electrical aptitude.
- Strong problem-solving, interpersonal, and communication (verbal and written) skills.
- Self-motivator.
- Excellent communication skills.
- Basic computer skills, including Windows and MS Office.
- Ability to work with basic hand tools.
- Ability to effectively address customer inquiries and concerns in face-to-face interactions.
- Demonstrated ability to actively participate and contribute to a collaborative team environment.
- Ability to drive a lift truck desired-if needed.
This is a full-time, onsite, Direct Hire position in Springfield, Ohio.
Salary is between $70,00 and $83,000 per year.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should
APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) ###-####. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Volt is acting as an Employment Agency in relation to this vacancy.