Job Details
Let's tomorrow, together.
At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals-every person, in every role, for our company and our clients.
Sound like the right fit? Your tomorrow looks bright at Ubiquity.
Your Role:
Role and Responsibilities
The Customer Service Representative speaks with members in relation to scheduling new reservations and troubleshoot existing reservations. The role's success is determined by quality and quantity of calls.
- Managing a client support line (phone and email) with limited supervision.
- Handling client complaints and provide appropriate solutions and/or alternatives; following-up to ensure resolution when needed.
- Supporting initiatives to proactively communicate with CTC current clients, ensuring customer satisfaction whenever possible.
- Identifying and executing strategies to drive increased platform adoption within existing accounts.
- Proactively incorporating client feedback into tangible recommendations to platform updates for use by leadership.
- Assisting in implementation, training, and client support activities; and
- Supporting marketing, partnership, operations or other activities as appropriate/needed.
Qualifications and Education Requirements - The Customer Service Representative will handle tasks from multiple roles when staffed outside of peak times when role specialists are unavailable; overnight, weekends, holidays.
- Provides continuous phone support.
- Creates and updates transportation reservations by phone, email, or fax.
- Verifies member appointment date and time.
- Communicates driver estimated time of arrival to callers.
- Activates will call pickups.
Preferred Skills - 1 + year Customer Service experience preferred.
- Call Center experience preferred.
- Able to type at least 40 wpm.
- Take high volume of inbound calls.
- Make high volume of outbound calls.
- Availability to work any day and any shift; holidays and weekends.
What we do. Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
Come as U are, because U Matter at Ubiquity. We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone can contribute their ideas and feels free to be their most authentic self.