Job Details
We are adding a Resettlement Caseworker to our organization!
You will be responsible for guiding newly arrived Afghan refugees and other qualifying immigrants through the initial resettlement period, which focuses on creating stability, developing self-sufficiency plans through a realistic and strengths-based approach, and actively providing appropriate services, enrollments, and referrals based on client need, strengths, and goals.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assess participant needs, strengths, and goals and then establish comprehensive action plans with short and long-term goals
Provide necessary support for participants during the active enrollment period (~90 days). Support includes, but is not limited to:
Completing pre-arrival preparations, such as locating and securing suitable housing, purchasing housing essentials, furniture and basic food supplies, setting up utilities, etc, in accordance with R&P Cooperative agreement and in collaboration with the Housing Specialist,
Conduct regular, re-occurring meetings, including multiple home visits, with clients to ensure progress on goals and to provide appropriate connections to resources, including transportation assistance, childcare, and education programs
Scheduling and ensuring successful appointments with Social Security, Department of Human Assistance, employment service providers, and any other required or beneficial public service
Coordinating with the Refugee Health Clinic to schedule initial appointments and ensuring timely arrival to health care appointments
Organizing and completing school enrollment for all school-aged children
Planning and/or providing Cultural Orientation and related assessments
Providing and arranging transportation as needed to required appointments
Connecting participants to English Language Training, Employment Service providers, and other financial, medical, vocational, and community resources in compliance with program guidelines
Document participant services and activities thoroughly and in a timely manner in accordance with program and World Relief Sacramento requirements
Maintain accurate, timely, and compliant casefiles
Update and maintain client information in protected, online databases (Dynamics, Teams, etc.)
Participate in on-going training to improve service delivery and ensure compliance
Review and regularly present the status and progress of each case to supervisor and/or manager
Attend meetings as instructed by supervisor
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES:
Alignment with WRS core values of serve, drive, care
Demonstrated success working and communicating effectively in a multi-cultural environment
Familiarity with Sacramento area social service providers strongly preferred
Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters
Strong command of Microsoft Office applications
Proven ability to utilize digital communication tools, such as Zoom, TEAMS, and other platforms
Ability to work as part of a team and support program-specific volunteers and interns
Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment;
Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively
Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals