Job Details
Job Description (Posting).
To be responsible for meeting productivity and SLAs as per agreed norms. , Process Adherence or Compliance , , , Team Attrition , Team Performance , Customer Orientation , (1.) To consistently meet or exceed CSAT parameters as defined for the process. (2.) AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process (3.) Improving skill level throughSelf development or nominating training programsSkill reverification Tests (4.) Meet the defined Quality Scores. Innovation and Process Improvement (5.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team