Job Details
DEPOSIT OPERATIONS MANAGER
PRIMARY FUNCTION
To manage the activities of the Deposit Operations area which includes input of data, research of customer requests, maintenance of client accounts, Internet Banking support, BSA and ACH processing and support. To process and handle all legal requests received by the bank for client accounts. To provide support to the Deposit Operations staff. To assist with deposit compliance review of processes and procedures. To actively promote the sale of all bank products and services to current and potential clients.
WORKING RELATIONSHIP
Internal - Contact with staff members at all levels throughout the bank.
External - Limited contact with customers, some contact with auditors, regulators, and vendors.
ORGANIZATIONAL RELATIONSHIPS
The Manager of Deposit Operations reports to the Director of Operations. The following positions report to the Manager of Deposit Operations: Supervisor of Deposit Operations, Fraud Research Specialist, Deposit Operations Representatives Level 3.
NATURE AND SCOPE
Supervision
To supervise the scheduling and daily operational responsibilities performed by the various operations' representatives, and to measure performance effectiveness.
Deposit Compliance
To assist the Compliance Officer with all deposit regulatory compliance requirements by reviewing all processes and procedures identified by the compliance audit program. To coordinate deposit compliance training and document required trainings as needed.
Service Quality
To make suggestions and assist with the development of operational procedures for increased efficiency and effectiveness in the operations area.
CORPORATE STYLES
Mission
To enhance and promote the corporate mission of the bank.
Performance
To motivate operational staff to perform in a manner of superior performance.
Growth
To provide a climate of personal and professional growth and achievement in which team members may be innovative and effective in their respective areas.
Communication
To communicate effectively with all staff members through all levels and functions within the organization.
Energy
To function with a high energy level under stress without changing behavior or decision-making efficiency.
Environment
To foster an environment which promotes effective teamwork, and to personally contribute and perform in this manner, through all levels and functions within the organization