Job Details
OVERVIEW/BASIC FUNCTION
This position requires an organized person that is guest driven, friendly, eager to learn and self-motivator. Moreover, the person needs to learn, adapt and innovate quickly with a vibrant personality.
To contribute to the smooth and efficient running of the In Room Dining function within the Food and Beverage Division. A mini bar attendant ensures that the mini bar in each guest room at a hotel remains stocked during a customer's stay. As a mini bar attendant's duties include stocking bars, maintaining inventory, organizing orders, and billing customers. Should have knowledge of room service menu and ongoing promotions in other F&B outlets. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha.
RESPONSIBILITIES
- Ensures the delivery of the brand promise and always provides exceptional guest service.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
Operations
- Perform opening and closing duties for each shift
- Stock mini bar cart according to daily fill requirements
- Ensure Minibars are clean and presentable for incoming guest's arrivals.
- Stock and replace missing items, inspect, move and clean the minibars in accordance with departmental procedures and policies.
- Maintain, track and complete daily worksheet of mini bar stock.
- Track inventory and communicate with order-taker to ensure guests are charged correctly for what they consume.
- Ensure products in minibar are not expired and take proper procedures to remove those products.
- Maintains par stocks of all equipment and guest supplies as required. Inform Manager/Supervisor on items that are low for ordering.
- Report all minibar concerns to management including any guest issues.
- Perform any other duties that may be assigned.
- While in guests rooms, communicate with IRD for any tray removal.
- Ensures no entry to any guest room with "Do-Not-Disturb" sign. Communicate with Order-taker on all DND rooms.
- Return and put away any left-over supplies to their designated area.
- Ensure that cart is cleaned and is in proper working order at the end of every shift.
- Based on operational needs, performs duties in IRD such as a server and/or assisting with deliveries of amenities when needed.
- Have basic knowledge of other outlets and their operating hours.
- Carry out the service to the highest professional standards in a genuine and intuitive manner.
- Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
- Strictly adheres to the hotel policies and procedures, especially when entering guest rooms.
- Ensures that Rosewood standards are implemented and followed.
QUALIFICATIONS
6 to 12 months in Hotel Food and Beverage operations, preferably with In Room Dining
Fluent spoken and written in English
Background in upscale free-standing restaurant or Food & Beverage operations preferred
Familiarization with Forbes standards is preferred
Conversant with all aspects of the Micros System preferred
Fluent spoken and written in English
High School Diploma.
SALARY:
$14.00 per hour