Job Details
For details on salary, benefits and more details, please reach out to Michael Lauer via LinkedIn or Apply!
Position: Operations Supervisor
Salary: $80K - $110K (with room for growth)
Location: Onsite
Join a diverse and proactive banking institution as a Operations Supervisor! This dynamic position is ideal for individuals eager to deploy their skills in a boutique bank that centers on client satisfaction, continuous growth, and learning.
The ideal candidate should be able to work independently as well as multitask effectively. A customer-centric approach and a high level of professionalism are crucial. If this sounds like you and you meet the requirements, do not hesitate to apply today! Be a part of a team where employees are valued and opportunities for growth are abundant.
Key Responsibilities:
- Supervise and manage essential back-office functions, including dispute processing, wire transfers, and foreign check collections, among others.
- Initiate prominent fraud alert services and associated tasks.
- Review, evaluate and frequently update departmental procedures to ensure efficiency and compliance.
- Maintain daily reconciliation of working process accounts.
- Assist in back-office client account maintenance duties.
- Conduct monthly and quarterly departmental certifications.
- Collaborate with regulatory bodies and auditors to provide the necessary documentation and reports.
- Provide crucial support to cash management and client services teams.
- Deliver superior customer service by ensuring prompt and effective resolution of all client inquiries.
- Draft client communications based on banking policies and in-depth product understanding.
Qualification Requirements:
- A minimum of 5 years' experience in a banking environment, ideally in managerial and back-office support roles.
- College degree preferred.
- Exceptional interpersonal and communication skills.
- Ability to handle daily operational challenges and multi-task effectively.
- Demonstrated strong leadership skills with a focus on team efficiency and staff development.
- Experience in detecting fraudulent activities and resolving disputes.
- Solid understanding of banking regulations and operational policies.
- Proficiency in using the Microsoft Office Suite and Zoom.