Job Details
A great greeting goes a long way , and first impressions are the most meaningful! Staffmark is hiring an experienced Customer Service Representative with a warm, welcoming vibe and professional attitude in Houston, TX. You will be responsible for efficient and timely communication with customers and clients and meeting performance targets related to speed, efficiency, and quality. Our partner company is seeking a motivated and upbeat candidate with strong customer service, computer, and communication skills, where the gift of gab will set you apart and help you build lasting, worthwhile relationships and an exciting career!
Pay: $17.50 per hour
1st Shift Hours: 8 am - 5 pm, Monday-Friday
Essential Functions:
- Resolve customer queries and complaints via multiple contact channels, including Phone, Email, Chat, etc.
- Drive a " quality first " philosophy - driving toward " one contact resolution ."
- Use problem-solving skills to analyze more complex customer issues and obtain solutions that benefit both the customer and the company.
- Prepare complete and accurate work to update customer files; enter new customer information into the system; update existing customer information; process inquiries and change requests; document all call information according to standard operating procedures.
- Identify and escalate priority issues.
Employee Benefits/Perks: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, referral bonus potential, career advancement opportunities, a business casual dress code, and more!
Requirements:
- High school diploma or GED.
- 3+ years of related experience in a contact center or customer service environment (logistics industry experience is preferred).
- Basic proficiency in Microsoft Office Suite, including but not limited to Excel, Word, Lync, and SharePoint.
- Strong customer service, problem-solving, analytical, and listening skills.
If you are ready to join a logistics team that treats one another like family, will drive your career forward, believes in innovation, and promotes diversity, apply today! Click ' Apply Now ' to submit your resume and connect with our recruiting team.
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