The SMG Primary Care Call Center Agent will appropriately gather information from patients in order to schedule appointments, process referrals, prepare prescription refills, and obtain basic clinical information. This position will also perform other duties as required by the manager in regard to appointment reminder calls, pre-visit planning, and rescheduling appointments as required. Remote/ Hybrid Position! Responsibilities: Answer patient telephone calls coming into the Primary Care Call Center using defined protocols and obtain necessary and required information from the patient in order to process the call. Determine the patient s primary reason for calling and process the call following documented protocols and best practices. Follow documented scheduling notes/preferences for each practice and provider. Follow SMG Best Practices by following pre-visit planning protocols to confirm patient insurance eligibility and contacting patients with upcoming appointments that have not co...Call Center, Agent, Technology, Healthcare, Patient, Practice
Steward Health Care System, LLC
07/06/2024
Richardson,TX