Job Details
Job no:
R-000#######
Position Title:
Medical Reception/Assistant
Faculty or Staff:
Staff
Full Time or Part Time:
Full time
In-Person, Hybrid, or Remote:
In-Person
Minimum Starting Rate of Pay:
$20.51
Rate of pay commensurate with experience
Start Date:
07/15/2024
Job Description:
Mount Holyoke College's Health Services is the hub of medical care for students, offering full spectrum primary care and public health and outreach support for the campus. The role of Medical Reception at CHS is a student-facing, service-oriented, multi-tasking position; full time during the academic year. They serve as the first point of contact for most Health Services' clinical and administrative inquiries and often are simultaneously managing email, phones and people at CHS's front desk and serve as the conduit between student/campus and the clinical staff. As part of the medical administrative team, they also support functions of medical records and billing as well as health compliance. When needed, the MR/A directly supports clinical operations by filling in for the Medical Assistant.
Medical office reception
- Greet incoming patients, visitors
- Manage self check in stations; check in patients for scheduled visits as needed, verifying patient info is current
- Ensure annual forms and any pre-visit health questionnaires have been completed
- Process paperwork related to that day's patient visits
- Manage main CHS phone line and CHS administrative email
- Respond to &/or take messages for all CHS incoming calls; disposition appropriately
- Document clinically related inquiries into the patient's medical record and direct to the appropriate clinician
- Ensure the phone message/phone tree is properly functioning on a daily basis and at opening/closing of Health Services breaks; update when needed
- Monitor, respond to, and/or disposition emails to the general health services account
- Schedule patient visits according to protocols established within CHS
- Includes scheduling follow-up visits as patients "check out" after medical appointments
- Process the prescription delivery, pick-up by students, and returns to pharmacy
- Manage Health Center access: communicate hours for swipe access with appropriate campus partners, swipe access, notice postings for closures etc
Health clearance duties- Monitor related CHS email accounts and EHR documents for incoming health clearance documents
- Process new student health requirements, including immunization verification
- Communicate with students/families/campus partners as needed regarding requirements, process, and compliance
- Place and remove holds on student accounts per protocol
Health Administrative dutiesMedical records management- Scan/upload outside health records into student's medical chart
- Process medical records requests to/from CHS to/from outside medical offices, as well as campus partners
Billing Processing- Understanding and communicating with students, families and campus partners what services are covered vs associated with charges; ability to educate students on accessing health insurance
- Process charges for goods and services within the electronic record in preparation for the Medical Office Coordinator to submit for posting/reimbursement with the College and the school's health insurance plan.
- Facilitate insurance information sharing for off campus health care resources (ie ambulance, referral offices)
Serve as administrative support for the CHS Ops team- Document and organize meeting notes as requested (ie
- Administrative scheduling for nonclinical work (ie meetings, trainings) in staff calendars and clinical schedule as appropriate
- Support data collection for health related reports, quality improvement etc
Clinical- Back up the clinical Medical Assistants as scheduled and as needed to cover staffing absences
- prepare patients for clinician appointments
- document intake information in patient's medical record
Other Duties as assignedFull time x 10 months (FTE 0.83)
HS diploma required; Medical assistant training/experience preferred.
Background Checks:Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.
Special Instructions for Applicants: Apply online; application materials must include:
- A cover letter summarizing interests and qualifications
- A complete resume or curriculum vitae
- For faculty positions, statements on mentoring, teaching, and research will also be required.
Mount Holyoke College is an Equal Opportunity Employer (EOE)Mount Holyoke College, the leading gender-diverse women's college, is dedicated to providing equal employment opportunities for all individuals regardless of their race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are a diverse community of staff, faculty, and students, united in our mission to offer an intellectually adventurous education in the liberal arts through academic programs that are renowned internationally for their cross-disciplinary excellence, experiential approach, and commitment to diversity.
Mount Holyoke College is a welcoming and inclusive environment that values and respects individuals of all backgrounds. As an EOE, we encourage members of historically underrepresented groups or nontraditional backgrounds to apply for open positions at our institution. The College has a long-standing tradition of providing women and other historically underrepresented groups with access to an innovative educational experience that prepares students for purposeful leadership by integrating hands-on opportunities into the curriculum. We firmly believe that diversity enriches our community and enhances our ability to prepare students for success in an increasingly globalized world.
We are dedicated to providing equal opportunities for all qualified applicants and to building an exemplary workforce that reflects the diversity of our student body and the communities we serve. Our ultimate goal is to produce graduates who are capable of engaging thoughtfully, effectively, and boldly with the world.