Job Details
Performs administrative tasks within the department in support of invoicing BUNNServe (Service) customers.
DUTIES AND RESPONSIBILITIES
- Enter customer invoices into customer portals for timely payment.
- Ensure customer invoices are properly delivered/provided to customers via customer instructions.
- Meet customer invoice delivery timelines.
- Reduce age and number of WOs in daily backlogs.
- Monitor and correct service billings to ensure proper customer accounts and contracts are utilized.
- Research and resolve portal entry rejections for re-submission.
- Monitor multiple reports to proactively and reactively obtains credit card information for adequate processing of service billings.
- Research and resolve customer credit card disputes.
- Responsible for handling multiple assignments and project loads.
- Participate in the company quality improvement process.
- Perform special projects, assignments or other duties as requested or assigned.
QUALIFICATIONS
- High school diploma or equivalent required.
- Associate s degree or 1-3 years of related experience in a billing or receivables role preferred.
- Experience with Microsoft Office, particularly Excel, is required.
- Experience with SAP and Salesforce are preferred.
- Ability to effectively work cross-functionally with strong collaboration skills required.
- Strong analytical, written and verbal communication skills required.
- Well-organized; with ability to handle simultaneous requests and set priorities to complete work on time and within budget are required.