Job Details
**Customer Support Administrator**
* Omaha, NE
* Full Time
* Entry Level
**BUILD** your career with a global, diversified company that provides market leading technology services to help clients achieve their goals.
**LIVE** your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.
**We are the iconic brand in assessment and technology services. We are Scantron professionals.**
Scantron is a global, diversified company that provides market leading technology services to help business owners and professionals achieve their goals. For more than four decades, the Scantron brand has been recognized as the trusted source for technology services and managed print solutions. Scantron is headquartered in Eagan, MN, with offices in Omaha, NE.
**Rewards**
Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.
Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
We offer work-life flexibility, meeting personal obligations along with professional success.
**JOB SUMMARY**
Create, assign, and coordinate inbound and internal tickets. Answer inbound calls, monitor the Support Mailbox, and assist in managing workflow. Responsible for ensuring all customer contact within the team is handled professionally and with efficient resolution. Ensure consistent achievement of key performance metrics.
KEY DUTIES/RESPONSIBILITIES
* Analyze client system problems at a high level
* Receive and process customer tickets and field information (i.e. service requests, inquiries and messages).
* Monitor client system functions outlined in Managed Service agreements.
* Maintain client information and internal systems related to Managed Services.
* Communicates with customer to accurately and concisely document customer requirements to tickets and projects.
* Proactively solicit feedback from recent tickets.
* Execute pre-defined procedures to fulfill service requests.
* Identify recurring issues and alert team lead of potential problems.
EDUCATION
* High School Diploma or GED (Required)
* Associate's Degree (Preferred)
EXPERIENCE
* Minimum 2 years call center experience
KNOWLEDGE/SKILLS/ABILITIES
* An understanding an ability to use computers (Microsoft Office)
* Customer First Focus
* Excellent interpersonal, verbal and written communication skills
* A quick learner in a fast-paced environment
* Strong organization and time management skills
* Excellent attention to detail and multi-tasking ability
* Demonstrated problem solving skills
Scantron is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Wendy Hinson at 919 ###-#### .
*** + a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
+ a person who was discharged or released from active duty because of a service-connected disability.